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June 2025 by Kim Cleland
The place is affordable but my only downside with the place is that they call you from thousands of different phone numbers that u can’t call back or leave voicemails. Working 3rd shifts has a toll on me and I sleep during business hours. Emailing the company has no effect either. I had gotten my unit and items out 3 3 months and still being charged after I paid a lien that I thought I had no choice but to take my unit out like most companies. I emailed them a dozen times.l with being ignored. I hope they just take a better look and delete the charges as I don’t owe
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May 2025 by M “MM” M
Negative star ——Bad bad experience. Been a customer before so I came back, bad decision. Paid for a 10x15, had a load to take to my unit. Got there and a lock was already on there. Called place, on wait 45 minutes, then Noah attempted to sell me 2-10x10 units instead. Would not cut current lock, or refund money, “nothing we can do “. Still waiting for a return call from this place their a joke
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September 2024 by Cole Jaggers
Shamira was very helpful with setting up agreements and account for a storage unit. Thank you!
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September 2024 by Tomi Gallagher
Rented a parking space only to show up and find someone else in the spot. You cannot get a hold of anyone local that knows anything. The call center knows absolutely nothing. They don’t respond to emails. Can’t get my issue resolved.
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August 2024 by Shelley Leddy
I made several calls to Arrington Storage to confirm rental of some units. Everyone I spoke to was helpful, polite, and knowledgeable. They found the best solutions for our storage needs. Thank you so
Much!
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August 2024 by Michael Menard
It was a stress-free process to book a storage unit. The unit was clean, door and loc k worked easily which is a real benefit when renting a storage unit.
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July 2024 by Matt Leddy
Just booked my units and the staff was very helpful and easy to deal with!
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June 2024 by Chris Hawk
The number you call on the website sends you to someone who doesn't have a clue about the actual property or location and we were sent to the wrong address 5 miles away. Thank God for Tammy! When I called and was lost, the call center connected me with Tammy (who is local to the facility) and she quickly helped me get to the right address and even helped me upgrade, on the spot, to a larger unit when the original unit turned out to be too small. Units are good and location is perfect for where we are moving to in Arrington. Tammy is 5 stars. Call center, I would give a 2.
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June 2024 by Sarah Perri
Super easy to rent, good price, area is clean, easy to get in and out
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June 2024 by Brian Goss
Easy process from beginning to end. Reserved everything online and was sent the gate code and unit # almost immediately. These folks have always been great to deal with, and this case was no different.
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April 2024 by Robert Guinn
Managers were great and helpful, Tammy really know a lot about storage and space.
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March 2024 by Tim N
Great support and fast acting to any questions I might have. Staff person is excellent !
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February 2024 by Stephen Sanders
Excellent customer service and friendly staff!
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August 2023 by john evans
Excellent customer service. Met me at the facility to ensure I had everything I needed and walked me through the information.
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August 2023 by Sarah W
Renting a unit. Called and no one ever answers and no one responds to email. we need gate access code and cant access our storage unit.
