Suburban Propane
PropaneHours:
1147 Congress Pkwy N, Athens TN 37303 Hours
About Suburban Propane
Suburban Propane provides installation and delivery of propane for residential and commercial use in Eastern Tennessee. The company receives mixed reviews from customers. Positive experiences highlight reliable, professional, and efficient service, with teams that go above and beyond. Some customers report excellent customer support where issues are resolved quickly, exceeding expectations, and praise competitive pricing. However, other reviews cite significant frustrations. These include delivery timing concerns, with accusations of purposely delayed deliveries for higher prices. Complaints also mention being forced into an annual refill and a minimum delivery fee regardless of need, as well as ongoing tank rental charges. While many are pleased and recommend the service, others feel the policies are inflexible and costly.
Most Recent Reviews
March 2024
Delivers on time and always helps us with any questions that we ask at there office. Very helpful and informative people , they will go out of their way to help with what you need.
March 2024
Unexpectedly ran out of propane on a cold Saturday afternoon.Called Suburban and miraculously had a delivery in less than 4 hours. Delivery driver helped me bleed the system. I could not be more pleased with these folks at Suburban.
February 2024
Amanda handled our concerns very efficiently and professionally. The propane truck got off our driveway a bit and crushed two planting buckets. The issue was resolved without delay and exceeded our expectations. Great customer support!
More Comments(39)
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