CVS Health in Bartlett provides reliable value and help to manage health needs. It is open seven days a week for prescription refills, COVID-19 or flu tests, vaccinations, personal care items, and more. Customers can join ExtraCare for personalized deals, shop weekly deals, or order online for free pickup or same-day delivery. Reviews consistently highlight excellent, professional, and attentive customer service. Staff members are described as personable, friendly, and helpful, exceeding expectations. Specific praise is given for pharmacy service, where employees are very professional, explain everything clearly, and assist in getting prescriptions in a timely manner. The clinic service also receives high marks, with a nurse practitioner noted for being very personable and genuinely caring for patient safety, ensuring they have the tools needed for aftercare. At the front checkout, cashiers are helpful and quick to assist in finding items, building rapport in the process. Customers report being treated like a person, not just a customer, with service that goes beyond what is typically expected in retail stores. The experience is so positive that some customers are trying to switch all their prescription history and future prescriptions to this CVS location. The overall sentiment is one of exceptional care and professionalism.
Terrible customer service at the pharmacy. Terrible service on the phone. They communicate poorly, they don’t care if you waste your time. They don’t care. Spend your money somewhere else and let them close the store
March 2025
Terrible. Incredibly slow. 2 lanes but the second lane is apparently only closed when I try to use it. Hour wait is actually a 6 hour wait.
February 2025
The pharmacy staff is very inconsiderate. They don’t value customers at all. I’m switching locations asap.
