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November 2023 by Stephanie W.
TERRIBLE EXPERIENCE! My husband and I purchased a Beautyrest mattress/boxspring from Mattress King Sept 2022. Neither of us are heavy people, so we were disappointed when our mattress quickly started noticeably sinking in the middle of each side. We notified the store and they asked us to send pictures and measurements of our mattress. We sent pictures in March and got a response on 5/25/23 that we were at 1.25" indentation, and to submit another claim if it got to 1.5" indentation. I responded to their email stating that we were actually already at 1.5". They requested more pics be sent, which I did. I did not hear from them, so I went into the store in October and talked to the sweet lady working there. I showed her the pictures, and she agreed that the mattress should not be that broken down at such a young age, and she said it should definitely be replaced and to follow up via email again. I sent more pictures in of the measurement at 2" and they requested more pics be submitted outside of the stitching. Again, I sent them, this time outside of the stitching. The pictures very clearly showed that it measured 1.5" outside of the stitching, yet I didn't get a response. On 11/10/23, I requested that they acknowledge my email. They responded the next day saying that the threshold did not exceed 1.5" yet all pictures showed the opposite. In addition to them using blind eyes for my claim, when we purchased the mattress, they were offering a $200 gift card for one of three places. I sent in the required paperwork, but never got the gift card. I called to check on the status of the gift card (through Elite Rewards), and they said the offer was expired, but they would gladly resend it anyway. I never got it (the second time), so I called back again. They told me they would have to call me back. After three attempts to get the offered gift card, I never received it. I feel like I got scammed on two different levels by the same company. Very disappointed!!
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October 2023 by Ron Billings
Sales lady was very helpful and friendly. Delivery was on time when promised.
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October 2023 by Randi Dolan
Great customer service in the store and also with the delivery team. The base I ordered was on backorder. The team kept me updated and also gave me the option of getting my mattress delivered with an alternative base to be swapped out when the one I ordered arrived. The delivery guys were very professional and did a great job setting up my bed and working with my headboard.
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October 2023 by Aimee Neal
Larry and Kevin did an excellent job. Quick, efficient and helpful!
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August 2023 by Bussy R
Nate was so accommodating and welcoming. Good customer service and support.
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August 2023 by Ben Laurro
friendly customer service rep - no pressure - had thorough answers and great delivery - they were able to work around my limited schedule
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March 2023 by Davis Alexander
Great experience with Derrick and Nate! They were great to work with and helped us find the mattress that fits our needs. Highly recommend these guys and will be returning for future purchases.
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February 2023 by Lynnette Patterson-Sullivan
Met Kimberly who was just awesome!She went over and above excellent service ! She assisted with narrowing choices before having my elderly family members come view
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October 2022 by Madeline Finnegan
Bought a bed frame from here last year and paid for delivery. Within a week of using the bed it was apparent that the bed had been put together improperly by the delivery men, but they came back and re-built the frame (which I appreciated at the time). This week the legs on the foot of the bed popped right out and the frame collapsed. After inspecting further it was clear that even after the second install they had placed pieces incorrectly which led to the lack of structural integrity of the frame and legs. Super disappointed this frame didn’t even last a year
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October 2022 by Connie Rodenburg
We had a very positive experience, from beginning right through delivery and set up. Attention to detail and level of professionalism is noted and acknowledged.
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February 2022 by Linda Eaves
Good shopping experience. The store manager was very kind, helpful and professional. We're enjoying our new mattress.
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January 2022 by Ellen Bell
Excellent customer service.Sales associate was extremely knowledgeable which made my mattress selection much easier.He was very patient and answered all my questions.I would highly recommend this location.
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October 2021 by Jean Schrof
Derek was very helpful. When the delivery date was moved up I was alerted right away. I would recommend Mattress King to my friends
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August 2021 by Kurt Nichol
Derrick was the perfect salesman. Knowledgeable. Patient. Helpful. Delivery was on time and professional. We have already recommended Mattress King in Cool Springs to our friends.
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March 2021 by Karen Juengling
Derrick is very knowledgeable in his field. He provided extraordinary service and we are very happy with our purchase.
