Rachel helped me with a particularly difficult insurance claim. She was polite and went the extra mile to make sure I was taken care. She went out of her way to help with the call center so I could get my phone exchanged for a new one. Great customer service and a very pleasant person.
October 2023
Took my PS5 in they told me it’ll be a few days. Called a few days later they said the part they had was defective so it’ll be a few more days. It’s been over a week still no PlayStation. I feel like if I didn’t call up to check they wouldn’t have told me anything.
October 2023
Ron was extremely helpful with getting my new phone set up with all my stuff from my old one. He was warm and welcoming which was greatly appreciated and much needed after a tough couple of days figuring things out with my new phone.
