Sam's Club in Chattanooga offers members exceptional values on a wide range of products and services, including groceries, pharmacy, optical, home furnishings, and office supplies. Members appreciate the early shopping hours available on weekdays and Saturdays. Many loyal customers rely on Sam's Club for their business needs and enjoy the convenient "scan and go" feature, which saves time during shopping. While most experiences at Sam's Club are positive, there have been some issues with customer service. One customer reported an encounter with an employee who initially denied access to the restroom, creating discomfort despite the presence of other customers. However, another staff member intervened to resolve the situation. Customers note that while prices may be higher than those at Costco, Sam's Club offers a better selection. The pharmacy service is praised for being extremely helpful, although there's a suggestion to improve curbside pickup management. Additionally, the hearing center receives high marks for its service, with one customer highlighting the excellent care provided by an employee who assists with hearing aids. Overall, Sam's Club remains a popular shopping destination for families and businesses alike, known for its product variety and generally good service.
like the store but the restrooms need to be updated - the rest of the club has been reorganized several times in the 10 years we have used it, but the restrooms keep deteriorating
February 2026
Better Lighting, Better Layout This is one of the best Sam's Clubs I have been in. The attractive layout of the store, and better lighting, greatly reduces the feeling that you are in a warehouse store. Staff are courteous and friendly as well. The cart area and system could be improved. but overall this is a great store.
February 2026
Not sure if it was worth the drive. The restrooms were a cross between a deserted outhouse and an overused port-a-john.
