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June 2025 by George Edrington
All is great during My visit. They are professionalism is why return
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June 2025 by Festus Gerber
Placed an online order and the pick-up portion was available quickly and the delivery portion was delivered quickly as well. I received exactly what I desired. Well done Staples!
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May 2025 by Eve Hayes
Not very community centered, they ADO NOT CARE about the need of their customers or community. The manager stated to my husband: “I AM HERE ON SUNDAYS—BUT IM TOO BUSY”. What kind of a manager says that??? They used to offer TSA precheck and passport photos by appointment. Then they changed it to walk-ins. Then they changed it to Saturdays only. Now, They don’t take Saturday appointments and are thinking of closing the TSA-precheck there. So if you’re looking to apply for TSA precheck, thanks to their new “we don’t care policy”—you’ll have to drive 70 miles to the closest TSA application location 👍🏻.
I can’t support a business that doesn’t support their community.
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May 2025 by Kaihan D Strain
curtest, quick response, quick resolve my question, no problem returning an item, giving credit for purchases
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May 2025 by Vallee Palmer
Our first stop for office supplies or equipment is Staples. The employees are professional, polite and very helpful.
VP
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May 2025 by Matt Ryan
Terrible customer service. Manager looked like he worked at a tattoo parlor - very rude, defensive, and unprofessional. Store was very dirty and run down. Never shopping here again.
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July 2024 by Mountain Creek Baptist Church
We use Staples as our first stop in our search for filling backpacks for school supplies. The staff at the Highway 153 store is very nice and helpful - Thanks, David!
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July 2024 by Deborah Troutman-Cantrell
Staples recycles tech products!
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July 2024 by Monroe Mcclurkins
Went to Staples on 153 because I needed to make copies from items on my iPhone. It was trying to transfer to the copier but could not so I asked for help to copy and I was told to stand by the window in the open area and try again because it could be my phone. They didn’t even try to help me!!! Went to FedEx and with in seconds, I had my copies! I will not be going back to Staples.
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June 2024 by Wil
Fast and friendly
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June 2024 by Sandra Powell
Staples in Hixson have surpassed my expectations for helping the customer
Their selection of printers is amazing
Please visit Staples for all your office needs
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June 2024 by Jackie Coffman
Instore is great shopping experience.
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June 2024 by Jenny Burchfield
Visited Staples on Hwy 153 Hixson, TN 3 times recently. Very satisfied with the service, price and helpfulness of the gentlemen (service Tech). Also satisfied with their Plans to keep my Laptop and my new printer up and running. Their prices are among the best. Sure hope to keep this Store open in our area.
Jenny Burchfield
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April 2024 by Allen Welton
No employee training or customer skills and I guess not much management. If you can find it yourself and don't need help, your "good to go"
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February 2024 by Erin Mekkaoui
Yikes! Employees are not knowledgeable in what services are even offered. Several employees encountered are super snarky/sarcastic bordering on just downright rude.I had several large print orders for my business and every single time, the orders were missing pages. Each time I’d call the workers would tell me I was mistaken. I had proof that it was missing pages and eventually it would be corrected but no real apology. This happened multiple times. At one point I was told that they couldn’t help locate my missing pages I had already paid for because they had to focus on their other orders.The last straw was I had a print order sent in and was told I needed to basically use my sales tax refund I was owed (totaling at least a hundred dollars if not more) to pay for it instead of receiving the refund….except no one would return the messages I left in order to finish the transaction. I even had one occasion where a shift manager told me that was something they don’t even do despite having email documentation of it. This was November 2023 and I never received my sales tax refund for my business. I let it go and began printing elsewhere because it was becoming a full time job babysitting the print employees to ensure they printed my entire order.I recently stopped by to drop off a package and was told that they don’t accept packages for drop off—despite having giant signs advertising this and on the website. I ended up taking my business elsewhere.If you value your time, I would shop elsewhere.
