Truist is a bank known for its friendly and helpful staff, providing excellent service and valuable banking knowledge to clients. While the bank is currently adjusting services for health and safety, including drive-thru teller services and appointment-only visits, many customers appreciate the convenience and support they receive. However, some clients have reported long wait times, especially during busy periods. Overall, Truist is praised for its commitment to customer service, making it a favorable choice for those looking for a better banking experience.