Truist has received mixed reviews from customers. While some found customer service frustrating and rude, others had positive experiences at the branch. Denise was highlighted for her kindness and helpfulness, even though the resolution did not meet expectations due to bank rules. Another customer noted the challenge of making cash deposits due to their bedridden condition, expressing difficulty with bank policies. On a brighter note, Jessica Nash was praised for her excellent service, treating customers like family and making complex tasks feel easy. Overall, the branch has dedicated staff who strive to provide good service amid some operational limitations.
Very helpful with experienced and knowledgeable personnel
February 2024
Spoke to customer service which was completely useless - rude. HOWEVER I went to this branch, extremely frustrated, and Denise was extremely helpful and kind. The resolution wasn’t what I hoped (bank rules I guess) but I really appreciate Denise.
December 2023
Spoke to customer service which was completely useless - rude. HOWEVER I went to this branch, extremely frustrated, and Denise was extremely helpful and kind. The resolution wasn’t what I hoped (bank rules I guess) but I really appreciate Denise.
