PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The company provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up their items at their local PetSmart within two hours. Select store locations also offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. While the majority of customer experiences at PetSmart are positive, with the store receiving praise for its amazing staff, wide selection, and top-notch grooming services, there have been some isolated instances of unsatisfactory experiences. Some customers have reported issues with the grooming services, such as a rude and impatient groomer who was more concerned with finishing the job before her shift ended than providing quality service. In one case, the groomer refused to work on the customer's dog, citing her preference for smaller pets. However, the store was able to resolve the situation by rescheduling the customer with a different, more experienced groomer who provided excellent service. Overall, PetSmart is a reliable and comprehensive pet supply and services retailer that caters to the diverse needs of pet owners, with a focus on customer satisfaction and the well-being of its customers' furry, feathered, or scaly companions.
Placed an online order, it was ready very quickly. My cat loves walking around and smelling all the smells there. They are always welcoming when we travel past there.
February 2026
Had everything I needed for my puppy. Friendly staff
December 2025
PetSmart is always clean, well-stocked, and the staff are super friendly. They really care about pets and always help me find exactly what I need. Spotches loves going there!
