Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car in Cleveland offers a wide selection of clean, sanitized vehicles and a low-touch rental process, ensuring a safe experience for customers. With over 7,000 locations worldwide, the company is ready to meet rental needs anytime and anywhere. Customers have praised the friendly and helpful staff, noting excellent service and well-explained procedures. For instance, staff members provided courtesy rides and promptly replaced vehicles with issues, such as brake problems, without hesitation. However, some concerns have been raised. One vehicle was smoked in, leaving a strong, unpleasant odor that air fresheners couldn't eliminate. Another car experienced water intrusion from the roof, possibly causing mold or mildew, which was not addressed by management. Additionally, recent changes in services, like the removal of home pickup options, have caused inconvenience despite ongoing efforts to improve. Despite these issues, many customers appreciate the company's consistent support, especially in challenging situations, such as long-term vehicle repairs or unexpected breakdowns. Overall, Enterprise Rent-A-Car is recognized for its helpful staff and quality service, with ongoing efforts to improve customer experience.

1. Cleveland, Tennessee