Metro by T-Mobile receives reviews highlighting excellent customer service and knowledgeable staff. Employees are noted for being super helpful, courteous, and going out of their way with kindness and generosity to find the best options. Specific assistance includes swapping phone SIM cards, updating devices, and fixing problems that others could not, all performed with patience and dedication while multitasking. Customers also praise the sweet deals on devices and plans. Some critical feedback mentions that the technology in the store can be disappointing, citing devices that do not carry the expected amount of memory due to factory reset apps and a lack of specific accessibility features. The pricing for upgrades is described as outrageous, with a sense that being a long-term existing customer holds no value. There is also a note that the area has poor service from providers overall. Despite these criticisms of products and pricing, the exceptional staff are frequently highlighted as amazing and deserving of recognition.
Do not buy a phone from here and try to go to another service provider they will refuse to unlock the phone and say you have not had it long enough but they don't tell you this when you buy the phone completely ridiculous. They require the phone to be active for 365 days as well as the phone being paid in full.
January 2026
Every time I come to this location either no one is working or there's a note on the door saying be back in 15 minutes and I've been sitting here watching for 25 minutes and still no customer service I don't know who owns this location but if I did I would be hiring a whole new staff this place id ridiculous
November 2025
Long time customer. Bought a new phone. Can't receive calls. So now I have to go back in the store to have them fix it. My stuff wasn't transferred to the new phone from the old. Oh but I have to wait till 10 Am before they open. Why is that? Why 10 Am? You all should open at least at 9 Am.
