-
November 2023 by Isaac Goins
Clearly, there is a reason so many people nationwide are leaving Spectrum. Whether you pay the highest or lowest plan you will get an internet connection comparable to a tech support scammer in Uganda. When you complain, they will send a semi-qualified technician who fixes the issue for about a day, and the issues seem to worsen afterward.I've used both Spectrum and AT&T, and after moving I gave Spectrum one final ride and it is safe to say Spectrum is way worse. Over the past 10 years, I've had to call over about 20 different technicians over connectivity issues in my past residencies. None were needed for AT&T. Ironically, Spectrum says they have "fast, high-speed internet," but the only thing that is traveling fast is my fist through my computer monitor after my WiFi goes out for the sixth time today.
-
November 2023 by Donny
Good mobile ,TV,and internet service but somehow I get attacked threw the cable wires and wifi DOS Attacks makes device as not in service great support technicians
-
November 2023 by Tom Bovine
Emily at Spectrum once again took care of my needs. Made an appointment (very easy) . Seen promptly. Phone upgraded and information transferred from old to new phone.Emily made this so easy and I will continue to use Spectrum and I appreciate her excellent treatment.
-
November 2023 by chris filyaw
Service is always interrupted for long periods of time.. We loose channels quite often. One cable box and internet for $240 a month. A person would like to think that Spectrum would appreciate their customers and offer rebate are cheaper prices, especially after going weeks without ESPN
-
November 2023 by Jamie King
I tried to lower bill but to leave my channels was still costing a fortune so I had to cut cable off. They wouldn't help work out a way for me to keep some channels.Then dude at the store collecting my relievers and remotes was rude to us old folks.
-
September 2023 by Pamela Emerson
Great customer service. Especially Eduardo. He was very patient, friendly, efficient, so helpful and professional. 5 stars for Eduardo!
-
September 2023 by Misty Cass
I have been on the phone for over an hour trying to cancel my cable tv. Totally ridiculous that they try so hard to keep you from cancelling. I am keeping my internet so it’s not like I’m closing the account.
-
July 2023 by David Largen
Everything went Great. Very nice People. I will definitely go there again.
-
July 2023 by Lacreasia Tant
Shelby was amazing took care of our needs immediately, gave us full attention as if we were only customers. Made sure we were comfortable with our products. Her customer service was on point!
-
June 2023 by blessed Barron
Hate it, cashier was very rude wn I returned equipment, was told I coul turn in 2 out of 3 equipment which didn't make any sense, had 2 go back a week later after I had already moved, prices are outrageous, I recommend Dish, lv it & u get so much more channels for almost 200.00 cheaper!
-
June 2023 by KDE
I cannot say enough great things about Katelyn Lavoie. I had to switch out equipment, and she provided one of the best customer service experiences I have ever had.... She was very nice, knowledgeable, and eager to assist me. She definitely is a wonderful representative of Spectrum.
-
June 2023 by Amy Rose
Quick service and good offers. If you had a phone mailed to you but was not the one you wanted, you can come here within 14 days to exchange or change. I wish I had known it was that easy, so now you know!
-
May 2023 by Denise Hannah
Visited the store to obtain a replacement modem and wireless router as mine was several years old and giving me some trouble. In and out in under 20 minutes. Found the staff to be pleasant and helpful. The unboxing and set up went well at home following a quick 5 minute call to customer service for assistance with something I misunderstood. Best experience I've ever had with Spectrum. Good job Spectrum team!
-
May 2023 by SEVEN
The most incompetent and unprofessional customer service ever. From home installation to phone line customer service. Never have I experienced such a consistent level poor service across to board as I have with these folks, and I am a brand new customer. If you have another option, I would advise choosing it. Save yourself the hassle, stress and wasted time!
-
May 2023 by jacklyn felder
We were greeted immediately when we walked into the store. Peter was amazing to us and helped us decide what phone we wanted to get and even switched over all of my husband's apps and personal preferences to his new phone! He answered EVERY single question we had and answered HONESTLY and didn't just tell us what we wanted to hear. Our young kids were with us and being a handful and they were all helpful and understanding. We will continue to come back and see peter for all of our spectrum needs!
