Russell Cellular, located at 2308 Treasury Dr in Cleveland, TN, is a Verizon Authorized Retailer known for its friendly and efficient service. Many customers appreciate the quick assistance they receive in-store, often resolving issues in under 20 minutes. Staff members are described as knowledgeable and helpful, creating a positive experience for visitors. The store is noted for its cleanliness and inviting atmosphere, contributing to a pleasant shopping experience. While some customers have faced challenges with customer support through phone channels, they find that in-person visits provide a much smoother resolution. Overall, Russell Cellular is a reliable choice for anyone seeking Verizon products and services, with a commitment to putting customers first.
While the rest of the staff wad great, the manager Brian was very rude to me. My last trip in the store to purchase new phones he had one of the employees in tears. I would recommend the store across town.
December 2023
Jeff just helped our son get a phone and he loves it! In and out so fast! We’ll definitely be back! Thank you so much!
December 2023
Brianna is extremely helpful. As well as the DM Holly.
