Columbia Power & Water Systems provides utility and broadband services. Customer experiences highlight that many employees are friendly, helpful, and provide great customer service, often going above and beyond, especially during holidays. Specific assistance with starting service, fixing leaks, and installing new internet lines is noted as quick and effective. The broadband service itself receives positive mention for reliability and for sending technicians to resolve problems. However, several reviews point to significant issues with the phone system. The automated menu is described as totally confusing and a main problem, leading to long wait times, being transferred between multiple people, and difficulty reaching the correct department. Some customers express a wish for a live person to answer the phone directly. While many individual staff members are praised for their caring professionalism and knowledge, there are instances where callers spoke with friendly people who were unable to help or lacked information.
