Metro by T-Mobile offers unbeatable prepaid plans and 5G phones from Apple, Samsung, and OnePlus. While some customers experience long waits due to a lack of staff, others praise the friendly and knowledgeable service they receive. Staff are described as very nice and helpful, assisting with phone upgrades, programming, and providing great information. One customer expressed satisfaction with the service, highlighting the help received. Another mentioned a positive experience, noting that the staff made a stressful situation easier and everything worked out perfectly. The store aims to provide the best prepaid plans with unlimited talk, text, and data.
I have been to Maryland, Florida,Alabama, and Columbia TN by far has the best customers service by far over any other stores in other states that I have been to! They were helpful and went above and beyond to get me the best deal for my money! There bundle packages are wonderful and service works great everywhere!
December 2025
Chasen (I hope I spelled that right) went above and beyond to assist me! He is professional, knowledgeable as well as being very personable. Definitely an asset to his employer. Thank you so much for helping me get my passcode straightened out and assisting me in choosing a replacement phone.
August 2023
Amazing and friendly service from the lady working. She was very helpful in setting up the phone plan.
