AutoZone on S Willow Ave in Cookeville, TN is a leading retailer of auto parts, offering a wide range of new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the helpful staff, particularly a team member named Gary Wayne Smith, who went out of his way to assist a stranded customer with a flat tire, providing help beyond regular store hours without accepting payment. The store is noted for its knowledgeable employees who can offer solutions beyond just looking at a computer screen. Many customers find the inventory well-stocked, reducing the need to visit multiple locations for parts. However, there are some mixed reviews about customer service, with one customer noting the cashier could have been friendlier and offering assistance. Overall, the staff’s dedication and willingness to help, especially from newer team member Travis, contribute positively to the store's reputation. For those in Cookeville needing auto parts, this AutoZone location is highly recommended for its service and inventory.
We were traveling from out of town and the engine light came on in our van. They checked it for us promptly and gave us some ideas on what we could do until we could get it in for servicing. Very helpful.
March 2026
Brayan was so helpful! This guy deserves all the raises 😊 definitely went above and beyond
March 2026
Best experience at an autozone ever!!!! These guys when above and beyond to help me with testing an alternator and getting the replacement!!
