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“I recently moved to the area and found First Freedom due to their amazing reviews. Banks where I used to live got 2 or 3 stars so 5 stars seemed crazy good to me. When I walked in, I was warmly greeted, they made setting up an account super easy. Everyone I have interacted with has been super nice. They make you feel valued and they are genuinely happy to have u as a customer. Like they know they wouldn't have a job without their customers. I am excited to be a customer at this bank.”
“Matthew is very good at his job. He makes every customer feel welcome and never rushed. He is willing to answer any questions and is very knowledgeable. I appreciate his help as always. Also appreciate Donna helping me to get a time set up to come in. All of the staff is always very friendly.”
“Southeast Bank on 10th is the best local bank I've ever dealt with and I've been to many having moved from Maryland. Donna is always extremely helpful and attentive to my numerous needs. The tellers are always very kind and you feel like you're not just banking with them but friends with them too. My kids love coming too. I recommend anyone who will listen to come here. They have the best rate on checking in the area as well. You need to see them!!”
“Brandon was awesome! Very easy to talk to. Explained the entire process in simple terms and answered every question with tact. I would highly recommend him to anyone”
“Please take a look at your banking services and modernize them to improve your customer’s needs. It’s baffling that in this digital age, there’s no straightforward way to opt out of receiving paper statements for my mortgage. The requirement to visit a branch in person just to sign up for the online portal to view my mortgage statements is dated. Moreover, provide your customers the options to make additional payments through the portal once their account is created versus it mainly being a place to view their balance (which we get from the mailers we can’t opt out of). While I suspect some of these procedures were originally put in place decades ago for security reasons, other forward-thinking banks have found a way to allow such transactions online - ensuring flexibility and convenience for their customers. What not to change is your customer service. From multiple encounters, I’ve spoke to friendly and helpful CSRs which is the reason I’m giving this review 4 stars instead of one. Thank you for listening to this feedback and hopefully making changes to serve customers like myself that prefer a more convenient, digital banking experience than having to drive to a local branch.”
“I am working with One Bank on a new construction loan; the service continues to be outstanding. We are working with Tammy Begley; she has been wonderful to work with through this process. If I have a question about the loan Tammy never makes me feel I am asking a silly question. Tammy responds to my emails in a timely manner.Tammy “kicked it up a notch” by meeting us on the job site to take a tour of the house. If you are looking for a great bank, be sure to check out One Bank. One Bank is our new bank for all of our banking needs.”
“Builtwell Bank in Cookeville has amazing customer service! Their team goes above and beyond to assist their customers and grow their relationships. They are an asset to the community!”
“Friendly atmosphere.. they greeted me my husband and I with a smile as soon as we entered the building.. they also offered coffee and water as we wait.. didn’t take a very long time at all.. we were in and out.. Cody was hands down the greatest rep.. thanks again ascend…”
“Holly and everyone at M.T.F.C.U. are very nice and helpful in every way. I've been with them for going on 25 years. I'm very grateful. Shannon LaMae 03/03/2023”
“I was helped by Mr Littrel and he was very quick, competent, and cordial with his work. I cannot praise his work enough. I would recommend this regions to anyone out there looking for a bank.”
“We just have to compliment the best services done for us yesterday by Jennifer Brooks.She had most everything ready when we got there. We had been hacked and she was so understanding and helpful. Thanks for having such wonderful customer service. We appreciate your expertise and caring services. The Wileys”
“Matt Warren is just a great banker and helps any chance he gets. I could not recommend them enough if you're looking a hometown feel in your bank instead of just being a number.”
“Fast lines inside, if any, always friendly ready to help you with any financial needs —easy parking—, never long lines outside teller— ATM easy to reach from car”
“We have been banking with Citizens Bank for 15 years. The banking staff is outstanding; friendly, helpful and always go out of their way to assist in any transactions you need done. They are top rated in my book.”
“My experience has always been positive with The Tennessee Credit Union. Last week, however, Amy, helped me by going above and beyond to help me with all my needs. She was professional, kind, and was helpful in many ways. She was patient with me and provided excellent follow up!”
“Really like using this branch since it is very close. The tellers are easy to work with (friendly and kind). They are quick with the drive thru and inside as well. Usually have enough workers there to help with customer service.Have used the ATM many times with no issue. Plenty of parking in the front and of bank. The hours may be short Thru the week, but this is a standard thing for all banks now days.The parking lot and exterior of the bank is always clean and maintained. The interior is clean and maintained as well.”
“I've never felt so at home with this group of people. Suzanne an her team are always ready to serve an with a smile. I will never change banks. Best in town.”
“The tellers are absolutely wonderful at this branch. I go out of my way to go to this location, even if getting into the parking lot is a bit tricky during traffic congestion.”
“Amanda the notary, is simply amazing. She went above and beyond to help me and I’m not even a member of this bank. I left feeling like I should’ve paid her. She deserves everything she wants and needs in life. I hope she gets it!”
“Leslie always makes my day when I see her at the bank! Her customer service skills are impeccable! She's always in a great mood and 10/10 amazing at what she does!”
“I love the hours at this bank and that is pretty much the reason that I started going here. It's unfortunate because I hate Walmart and everything about it. But the lovely people behind the counter what keeps me coming back, and my money is in their bank. So yeah. Five stars y'all keep up the good work! ❣️”
“Used to bank here here for years. The tellers are pretty friendly and customer service is good along with good parking. They had remolded this branch several years ago which really helped.- Plenty of parking. Be safe though because it can have heavy traffic at times.- The drive thru gets busy, but there is plenty of lanes. Just look for the “Open” lit signs for which lanes are ready for you.- What I’m not happy with was the personal and business account fees and the way the transaction fees were handled for the checks in the deposits. Those fees really added up each month. And, the rates seem to keep jumping up every so often.”
“I've been banking here for years. Since I was fresh out of high school and the ladies here are all such sweet hearts and very professional. Love this place.”
“We were in there today and they went out of their way to help us resolve a situation which wasn't their responsibility. THE BEST customer service! Thanks again!”
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“Holly is always so sweet and has excellent customer service.Kaitlyn is always fast and friendly and excellent customer service as well. They take great care of me at the drive through.”