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January 2024 by Kaitlin Scroggins
went into petsmart to do a meet and greet with one of the cats there. Employee kacy did our meet and greet and was very rude. We called last night and spoke to manager about this and they stated it would be resolved. Looking at some of these other reviews, it seems like the same exact person. Hopefully they take care of this.
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December 2023 by Corey Johnson
If you want to buy fish, this is not the place. We told the lady selling them. We wanted 2 fish, she began to ask us about our fish tank. After giving those details to her she would not sell us two fish( we fit in the parameters to buy 2 fish based on the details she was giving us). She would only sell us one. It took us calling the manager to the front to get two fish. This is craziest thing I have ever seen. I will not buy anything else from this store. Will drive 2 times the distance to spend my money else where. It’s not pet smarts job to tell me how many fish I can fit in my tank or how many fish I can buy. All I wanted is two fish I should be able to get two fish. China must own this pet smart, trying to tel us how many fish I can buy in American. lol No kidding though one of the most crazy experiences at a pet store ever. Don’t go here unless you want to call the manager and argue with employees to buy stuff from the store. If you read a few reviews down someone had the same experience I’m sure it was the same lady. Pet smart better get this problem fixed or they will become a aquarium instead of a fish store because their employee won’t sell anyone fish.
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December 2023 by Jon G.
Chewy.com is owned by PetSmart, or the other way around. I have been feeding this food for years. My dogs eat it and like it. My issue is with Chewy/Petsmart and Royal Canin. I get their food through an auto ship and they keep raising their prices. In one month, they raised their prices over $30 a bag AND decreased the size of their bags from 35 lbs to 30 lbs a bag. Last week I changed my auto ship because they had dropped their prices $37 a bag. Today, I got a notice that I was getting my auto ship, that I couldn't cancel it, and that they had raised their prices over $30 a bag again. I don't know what's going on with them but that's pretty messed up. They SAY the price increase is due to shipping but there is a Royal Canin plant 40 minutes from my house. It's not like they are shipping it across country. I could go pick it up myself for the cost of 4 gallons of gas.
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November 2023 by Ryan Malicoat
Loved associate helped the wife adopt a wonderful little cat and was super helpful throughout the process. They even give you a booklet with coupons to help you save on the needs for your new pet which I thought was amazing. Will definitely shop here for all his needs because of her.
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November 2023 by Hanna Bridges
I would probably leave negative stars if possible. I dealt with a young woman in the fish department who refused to sell me a fish for my tank. She stated the tank was too small meanwhile they had about 20 of the same fish living in a tank there smaller than the one I have at home. She was very rude and ending up in a yelling match with my husband and ultimately told my son he wasn't getting the fish and he started crying so we left. Horrible customer service this trip. Most of the other trips have been good.
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October 2023 by Ryann P.
asked for a employee to help us look at a cat we wanted to adopt when they said they would get another employee to help us over by the cats we went back over and stood there for a hour waiting. when someone finally showed up they started talking to the other customer that had just walked up. the employee then told us to wait and the cat we were trying to get was adopted by the customer that show up AFTER we did.
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October 2023 by Cajun-Brat
They have wonderful service, very healthy looking pets with a nice selection, fish look very healthy, the tanks look well maintained. None if the animals look like they were in distress. They looked all well taking care of. They offer grooming and pet training. They offer outfits for your pets as well as holiday costumes. They gave handicap parking and they have curved side pick up, they have a pet cleanup station outside for little accidents, they have bathrooms with handicap accessibility, and they are also very clean bathrooms.
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September 2023 by Jon New
Great place, has a decent selection of fish, feeder insects and all the foods you could need for most any pet.
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September 2023 by Koda Cross
Always clean, very organized shelves, grooming crew have been great with my dane and the workers go out of their way to help their customers.
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August 2023 by Randy Thompson
Absolutely wonderful! I use every available service that this store offers and it has always exceeded my expectations! From everyday pet supplies, grooming and training. The staff goes way above and beyond to make sure all my pets needs are met and will answer any and all my questions without hesitation. Exceptional in every aspect!
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August 2023 by Chantelle Gelpi
Very clean with a nice atmosphere. The employees are friendly and knowledgeable. They have a good selection. Their prices are a little high other than that, I would recommend this store.
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August 2023 by L. Kay
They have a large variety of pet supplies, which is nice, but their prices are extremely high now, so I didn't get the main thing I went there for.I needed a small pet carrier that wasn't cloth. I couldn't find one for less than $70! I will order one from Chewy instead.I bought 4 small cans & 4 tiny packets of cat food and a tube of $16 nutritional gel for my senior cat and it was over $40. It's just way too expensive there.It also makes me sad to see a bird in a glass cage living all alone. There is also a bunny being kept in a cage alone. They are living all by themselves. I really don't like to see that.
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August 2023 by candace Watson
Love their personal brand of cat products and they have a huge selection of toys and food for dogs and cats. Just wish they offered a bigger selection of fresh refrigerated food for cats. Employees there are so helpful and nice!
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August 2023 by meyetch
Pets represent love and acceptance for another. PetSmart knows and caters to this. The store was well stocked with warm friendly staff. As with all of capitalism..... pricey.
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August 2023 by Sandy M.
The groom service is good and staff very nice. Just wanted to let dog parents know that I had grooming service 2 weeks ago and my little one came down with kennel cough. Be cautious and ask if any cases reported. They may tell you but probably not. Spoke to store manager an according to corporate office they do not inform customers or reimburse for vet bill.
