PetSmart is a leading pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of all types of pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers appreciate the wide selection of quality products and competitive prices, often finding items in stock that are hard to locate elsewhere. Many reviews highlight the helpful and caring staff, especially the female employees who demonstrate genuine love for animals and provide knowledgeable assistance. The store offers various services such as pet grooming, with some customers praising the attention to detail and the gentle, trustworthy care provided by groomers like Brett and Jenny. Pets are often happy and less anxious after grooming sessions, and staff go above and beyond, even offering to deliver items or retrieve lost belongings. In addition to retail and grooming, select locations provide dog training, pet boarding, doggie day camp, and adoption services. Customers also value the convenience of online shopping with in-store pickup within two hours. While most reviews are positive, some mention the need for better management, citing rude behavior from a store manager. Overall, PetSmart is a trusted source for pet products and services, with friendly staff dedicated to caring for pets and assisting their owners.
Had a return. Handled promptly and employee was most friendly and helpful.
August 2026
Found everything I needed with the help of staff. Got great information about dog training classes. Very happy to not be upsold on buying a whole class package when it is unneeded. Very happy overall.
August 2026
We adopted our adorable little fur baby Twix. He was 3 months old and WOW how he's added so much love, fun and excitement to our lives. He's Mr. Personally 💙😎#browntabdykitten
