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8:30AM - 5PM
4154 Ringgold Rd, East Ridge
Banks
8:30AM - 4:30PM
605 Chestnut St, Chattanooga
Banks
“Ask for Mitch! He'll take care of you. Best part is that you can call and talk to Mitch directly when you need help -- not a phone tree, not a robot, but Mitch himself, who is knowledgeable, helpful, and truly cares about his clients.”
8:30AM - 4:30PM
5109 Hixson Pike, Hixson
Banks
“i’ve been to all the other banks and they are so corporate and like i was talking and working with robots. builtwell bank felt welcoming like i was coming home after a long trip to family. shereen nino has excellent attention to detail and was very helpful with setting up multiple account types including an estate account. Kim was really friendly and took a few minutes to get to know me as i waited on my appointment. you should be super sweet to them and they might a have a special treat for you besides great customer service.”
8:30AM - 4:30PM
1834 Gunbarrel Rd, Chattanooga
Banks
“Melissa was an incredible help to me it was an after hours call My credit card was locked out from fraud attempt. She was able to get my card open again and I was able to get fuel and hotel. She spent time to help me and I really appreciate it! 5 stars to her and Builtwell!”
“Branch Manager Kim Card is outstanding. Although she was confronted with numerous tasks, she took the time to complete my loan process without hesitation. I am very appreciative of her hard work and dedication to superior customer service!!!”
“We had an excellent experience with Scenic Community Credit Union, especially working with Michelle Gomez. She went above and beyond to help us secure our loan and worked hard to get us the terms we wanted. Michelle spent her entire evening helping us, and throughout the process she was friendly, funny, and truly made us feel taken care of. Her dedication and customer service meant a lot to us. We absolutely recommend Scenic Community Credit Union and highly recommend working with Michelle if you have the chance!”
“Tyson & Associates has been a client of Pinnacle Bank for several years now. We have been very impressed with the service, level of professionalism, and team here.”
“My wife and I just moved to N. Georgia from another state. We were so used to our old bank after 20+ years, and they treated us well enough. Although we didn't know anyone's name at our local branch, and they didn't know ours, we were satisfied with their service, but now they were 2K miles away. So needless to say, we needed to find a more local bank.
After unsuccessfully trying to make contact with a human being at several other Chattanooga area banks, I noticed RockPoint had very high ratings. I read their mission statement and thought they seemed more like a business-oriented bank. I was afraid we would be dismissed or treated as an inconvenience as we are not business owners (yet!), but after reading their reviews, I thought we'd give them a try.
I was shocked when I called, and after 2 rings, a person answered the phone! I was actually caught off guard and kind of stumbled on my words. I was expecting the same old automated loop system. Nope. A live person.
I asked my questions, got my answers, and decided to make the 40-minute drive to Chattanooga the next day to open an account.
The next morning, I remembered another question regarding direct deposit. I called RockPoint right at 0900, and again, on the second ring, a person answered! Brandy did not immediately know the answer to my question, so she took my number and said she'd get right back to me. She called back in less than five minutes with my answer.
The wife and I made the drive. We found the address easy enough. The office is lovely and does not feel like a bank at all.
We were immediately welcomed by Camille, who is one of the bank's founders. She introduced us to Susan, who sat down with us to open our account. Susan was great, explaining every aspect of the bank, their philosophies and goals, and answering any questions we had.
Being in transition between your old bank and a new one can be a pain. We had a large cashier's check from closing a savings account at the old bank, which we wanted to deposit into our new checking account, so we can slowly transition over and eventually close our old account. Normally, a bank will place a hold on these checks for a couple of business days. As we were in the middle of moving, Susan waived that for us and even printed out a few temporary bank checks so we could access our funds until we receive our checks and debit cards in the mail.
After talking with her for some time (we never felt rushed) and asking every question we could think of, we got our account set up, and we were on our way.
RockPoint Bank is big on online banking, which I love. While I have not actually set that up yet, I have no doubts that if I have trouble, I can call, and someone will answer the phone.
I can not recommend this bank strongly enough!”
8:30AM - 4:30PM
6825 Shallowford Rd, Chattanooga
Banks
“Thank you Brandee and Builtwell Bank for taking such good care of us. Not only do you treat each one of us as if we are the only guest in your branch, but you also make us feel like part of your family. There is no doubt that you and your team are the number one branch in the whole company. Thank you Builtwell and thank you Brandee for your commitment to all of your guests!”
8:30AM - 4:30PM
2021 Hamilton Pl Blvd a, Chattanooga
Banks
“Best Bank in Chattanooga/Cleveland area. Everyone is fantastic to work with and customer service is the absolute best. No robots you have to deal with they make you feel like their #1 customer. Would highly recommend!”
8:30AM - 4:30PM
6180 Shallowford Rd, Chattanooga
Banks
“Pinnacle has become our go-to bank for personal, business, and rental property loans. The staff's friendliness and exceptional assistance make banking here a pleasure. Their commitment to customer service sets them apart, creating a welcoming atmosphere. Pinnacle is more than a bank; it's a community where financial needs are met with a smile.”
“Never had a bad experience after beeing a member 8+years until I applied for a loan which I got denied but they left a number for me to call if I had a concern after I was denied. No response No Call back. I hate that part. Very Confused”
8:30AM - 4PM
5102 Alabama Hwy, Ringgold
Banks
“My son is overseas and had his wallet stolen by a pickpocket. Carson Williams helped us through this nightmarish situation. He fixed everything. Thank you so much!!”
8:30AM - 5PM
2173 Northgate Park, Chattanooga
Banks
“One of the best banks in Chattanooga how much they help me throughout the years can't ask for a better bunch of people they do an excellent job Hunter,Lori,Monica, Kelly,April,Tristan,Audrey,Shana,Corey”
“Hands Down the best Banking Institution I have ever been a member of. Knowledgeable Customer Service Reps, namely Sherri and Rachel, and Loan Officers like Kevin Perry (the Rockstar of Loans), guided by the best Management Team in the business.I'm relatively new to the area but they accepted me like family. I mean, they even understand my weird sense of humor. Thank you for accepting me as a member of the Trustfcu Family.”
8:30AM - 4:30PM
1350 Broad St, Chattanooga
Banks
“I can't say enough good things about our neighborhood branch! No matter when I visit, the service is consistently outstanding. One of the shining stars at this branch is Carrie Hill, with whom I often interact. Her level of care and attention to detail is truly commendable. I genuinely enjoy connecting with her. Marsha Easter and Christian Rodriguez are also incredible. They always go above and beyond to assist me. Stellar service! It's the people that make this bank so unique!”
8:30AM - 4:30PM
633 Chestnut St Suite 100, Chattanooga
Banks
“I can’t say enough about Tammie Smith, Branch Manager & Kristy West, Assistant Branch Manager. They went above & beyond to make me comfortable & explaining everything that I needed in dealing with my loan. They truly are both a light that makes this company shine!!”
9AM - 5PM
25 Gateway Business Park Dr, Ringgold
Banks
“That was our first visit to Coosa Valley Credit Union and I have to say it was a very good visit! I felt they are a family bank! I have told others about our visit!”
“Laura is ALWAYS very helpful and nice! Brooke is always so sweet! Rachel is always professional and Courteous! Rae is always helpful and has a smile on her face! This bank has always been reliable and they make me, my family and friends feel like we are all apart of their banking family.”
“Very low car loan rates, excellent service, always welcoming/friendly - would recommend this place to anyone!
Nicky is the person to go to with any of your financial questions!”
8:30AM - 4:30PM
728 Broad St, Chattanooga
Banks
“Ashley c one of the best employees at that location who makes me feel so comfortable with any transaction I do at this branch very knowledgeable and professionalism keep up the good work”
8:30AM - 4:30PM
4757 TN-58, Chattanooga
Banks
“Looks nice I went inside and was helped I like it ! I think if u have money this would be a decent option. I think if your broke then sure maybe a good option too”
8:30AM - 4:30PM
3120 Broad St, Chattanooga
Banks
“I began my relationship with CFFCU doing On Air testimonials for Broadcast Radio...Although I've been retired from Advertising, Marketing, Media, and Public Relations for 15 years I am PROUD to say Chattanooga First Federal Credit Union is STILL exceeding my expectations, helping me meet my financial goals, and making me happy...They can do the SAME for you!!!”
“A++++ All the way. Couldn't ask for better service. Brian the manager runs a great show, "hats off". They actually answer the phone when you call and after just a few months of banking there, even know who I am and my name with a phone call. Will never bank anywhere else.”
8:30AM - 5PM
317 High St, Chattanooga
Banks
“This Synovus Bank branch on Market Street in Chattanooga is a good place for all of your banking needs whether it be a small transaction or a more complex one. The staff here knows what they are doing and makes everything very easy and simple for their customers and keeps everything moving when you need to be on the move.”
8:30AM - 5PM
1317 Hickory Valley Rd, Chattanooga
Banks
8:30AM - 4PM
8045 E Brainerd Rd, Chattanooga
Banks
“I have been a customer since 2007, The best bank since Pioneer, Helpful friendly staff, and I don't know what another post meant by not a live bank, because everything post as soon as you get your receipt.All around a good bank to do business with.”
9AM - 4:30PM
1201 Bailey Ave, Chattanooga
Banks
“I have been a member here since I moved to Chattanooga. They are so helpful, and understand a teacher's schedule...so you can do many things over the phone. Absolutely love them!!”
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“When cleaning out things from my parents stuff we found 3 savings bonds for me and I havd it cash one in the other day they hadn’t done one but they were happy to help me with it and we all learned how to do it and what was needed to cash it in. I have to turn the other 2 in today because I’m going to be out of work for a family emergency and I can’t wait to go back to them to get my bonds cashed out by them.”