JCPenney is a large retail store known for offering a wide selection of apparel, home furnishings, and beauty products. Since 1902, it has aimed to provide customers with style, quality, and value. The store features a variety of clothing for kids, men, and women, along with footwear, jewelry, and accessories. Customers can enjoy free shipping and curbside pickup for added convenience. The Farragut, TN location carries popular national brands like Adidas and Levi's, as well as private brands such as Liz Claiborne, Worthington, and Arizona Jeans. Customer service is a highlight at this JCPenney, especially noted by shoppers who speak highly of staff members like Sonji, who is described as kind, knowledgeable, and helpful. Her excellent service makes shopping quick and enjoyable, and many customers appreciate her professionalism and friendliness. Some reviews mention that the store can be busy, especially during the holiday season, but staff like Sonji, Sonal Bartow, and Jamie Bass go above and beyond to assist customers, including help with returns and special orders. The salon within JCPenney also receives praise, with stylists like Niki Hopson providing friendly, professional, and quality service. While some new staff members have been less welcoming, overall, shoppers feel that JCPenney offers good value and a positive shopping experience, thanks to attentive employees and a wide range of products.
Dre in the jewelry department is AMAZING! We had the biggest problems with an online order, but they had the item in stock so she helped my boyfriend and I cancel our online order (that was never going to arrive) and walk out of the store with my dream engagement ring!
June 2024
Nice experience but lesser brand options In Formals.
April 2024
The best JCPenney in the area. Service has been good. But JCPenney has been getting worse everywhere.
