-
January 2024 by Nathan Chatham
Avoid, child safety is not a priority. All concerns will be immediately dismissed. My daughter was violently attacked by a new child/ “friend” on 4 separate occasions within 14 days, under the same teacher. Each time I addressed with the office manager, Christine, and assured that the issue would be addressed. Christine mentioned the child in question was not fit for group care and would soon be dismissed. Absolutely no action was taken. We never received a single written incident report and when asked for a written action plan, we were told our child has been “unenrolled” as they were not able to meet our expectations. Upon speaking to several of the other parents who wanted to address the same child, they were told incidents reports were not filed as the incidents “didn’t leave a mark.” The COO, Laura Dobbs, has been unavailable to discuss and has not returned emails or phone calls.
-
January 2024 by Jordan Chatham
The director, Christine, is not someone you can trust your child with for safety reasons. She lies about protocols & unfortunately my daughter was hurt multiple times under her care. Instead of admitting fault, she lied to their COO & refused to give us her contact information. My daughter was assaulted 4 times in 2 weeks & instead of apologizing or fixing anything, Christine “waived our fee” & unenrolled our daughter. They will not provide incident reports & will be grossly dishonest about anything that happens to your child. More than happy to provide recordings & screenshots to any parent considering this school. Your child is not safe here & will get hurt as a direct result of Christine Thurston’s dishonesty & inability to do her job.
-
March 2023 by Carleigh Cadieux
Wonderful safe and loving community for our kids! We love the smaller size and the community aspect to it. Teachers from other classes greet my children by name ❤️
-
January 2023 by Felicity Newton
Our family has been thrilled with our experience with the Academy of Cool Springs! The school is smaller, so it feels like an extension of your family. It seems like everyone knows and loves our child, even if they aren't their teacher. They are knowledgeable about so many things and have been so helpful in giving us the tools we need to give our child the best life possible. They provide resources and are so understanding of each child's personality and needs. You can tell how much heart and effort they put in to everything.
-
January 2023 by Taylor Queener
We have been so happy with The Academy of Cool Springs! We couldn't ask for more in a place to send our child. We started her as an infant and it was the easiest transition for our family. Everyone there is amazing and truly cares for your child!
-
January 2023 by Rachel Macy
Consider yourself a very lucky family if you’re able to send your child to The Academy of Cool Springs. Every top quality daycare comes down to the Director and Assistant Director, which is why we love AoCS. The teachers at AoCS are clearly supported by their management staff and everyone works together. The communication is off the charts through the school’s app. We came late to AoCS from another Academy branch (AOHV-Also excellent) and our daughter has only experienced PreK2 with the very talented Ms. Robin. I don’t know how we’ll ever leave Ms. Robin, but I know when we do, our child will be more than ready for Kindergarten.
