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August 2023 by Cade Harris
Charged me 375 to get my car out of a ditch 10 ft from the road. 2 door light car but still charged an exorbitant amount. Did the job fast after 25 minutes of waiting but it took under 3 minutes to tow. Don’t understand how it could be so expensive compared to other tow companies.Service: Car towing
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June 2023 by Angela Garcia
I wish every towing company was as professional and kind as Ken’s. We must have called Ken no less than 12x in a five day period. Every time he answered, he was kind and would go above and beyond and text us information as he had it. He never acted like we were a burden. He was so helpful and patient with us. I am truly and sincerely thankful and appreciative of the outstanding customer experience we had with Ken’s Towing and Recovery.Services: Special vehicle towing
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May 2023 by Sunny S
Broke down in Franklin 5 hours into our 12 hour trip. I called 3 other towing companies before calling this one. The guy who answered wasn't super pleasant, but he said he could get a guy to us in 20 minutes and he did! Ken arrived and was so helpful and kind to us. He took us to the dealership, dropped us off and made it a super pleasant experience for us. Highly recommend Ken towing your vehicle!Service: Car towing
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August 2022 by Dominique Ballard
Called, didn't get a greeting of who they were. Just said hello, I was stuck at our Lee Company headquarters in Franklin. I asked if this was Akins Towing, the gentleman responded with yea but we aren't available and hung up! This was one of the places my insurance recommended. Well definitely will not recommend.
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August 2022 by Mason Holt
The guy who helped me was really nice and gave me a ride home but he completely defaced the interior of my vehicle . My change container is inoperable and a piece of the interior beneath the radio is cracked and halfway torn off . Very displeased.Service: Battery
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August 2022 by The Sarcastic Traveler
Horrible just horrible. Took them 2.5 hours to show up after promising to be to me within 90 minutes. When they arrived, they couldn’t event tow the vehicle. Their home office dispatcher failed to pass on all of the information. When pressed on this she handed me off to the owner who tried to weasel out on a weak explanation of why they wouldn’t be able to help after accepting the job. If you value your time at all, look elsewhere.
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November 2021 by Samantha W.
I had been having low tire pressure in my right rear tire and finally it became a flat. I had to get Akins to come replace the flat with my spare. The serviceman who came out was crazy fast and super sweet. Highly recommend them when you are in a pinch.
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August 2021 by Faith Aikens
The guy arrived fast, worked fast, and had me on my way, quick and easy. At a time of high anxiety and frustration, this experience took the edge off and allowed me to go home feeling much better about the whole situation. Thank you!
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August 2021 by Sarah Netherton
Ken is very nice and understanding. He's helped me on numerous occasions and is always professional and helpful. You guys need to give him a raise!!!!!Service: Car towing
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August 2021 by Tessa Marie
I needed a tow truck in Washington Mo and these people came out to help me fast. The driver was friendly and the price was cheap. I will use them again if I need to.
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August 2021 by Kevin “noonetohearme” Bernatek
Didn't get the driver's name, but the guy was super professional and courteous. Got my vehicle out of the snow and mud in a couple of minutes. Would use again!Service: Car towing
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August 2021 by SexySnakeSenpai
Terrible company never showed and lied to geico saying they were at location and I wasn't there even tho they had never shown said they tried to call but had the wrong number avoid at all cost not worth the hassle of dealing with such a shady businessService: Tire change
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August 2021 by tara lanning
Was going to pick up car 2 weeks ago n was talked out of it by owner said oh leave it here the insurance company will pay the bill so of course the insurance company got out of it leaving me to pay 500 more dollars than I needed to awful just awful .
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August 2021 by Tristan Seckinger
My insurance company assigned akins towing to perform a tire change. The driver showed up and seemed to be in a horrible mood. The driver ignored me the entire tire change. I will use a different company next time, not worth the attitude.Service: Tire change
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May 2021 by Charles P.
My street rod broke down and needed a tow back to my house. They came quickly and took special care to not damage the painted frame or real axle. Then the driver helped me push the car into my garage