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January 2024 by Stacee McCrea
Ben & Damien were the best delivery guys I’ve ever had! The texted multiple time saying my American Signature order was ready for delivery, they called and asked if they could come EARLY (which is amazing). Professional, respectful and kind. They put the furniture together quickly and made sure everything was workin. They were excellent!
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January 2024 by judy wilhelm
These movers were wonderful, very professional & helpful. They cleaned up and took away all empty boxes. Best of all - no damaged walls or floors - we are very happy with the whole delivery process- very smooth
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January 2024 by Shane Ring
Ben and Damian were awesome! Very professional and set everything up quick. They were very careful with our belongings as well. Never had a better experience!
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January 2024 by DeLacy Bellenfant
Very happy with my purchases from American Signature. Loved my sales lady, Wendy, and the guys who delivered were so careful and nice despite it pouring down rain!
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December 2023 by Kelly Miltimore
Dec 23 2023: Another fantastic delivery. I received my new Plush core comfort couch today and the delivery men, Anthony and Frank were wonderful! They were on time, friendly, respectful of my home and set up was perfect. From in store sales, customer service & delivery it was an A+++++! Thank you so much!!Jan 21 2023: Delivery of my bedroom set was fantastic. They arrived an hour before the delivery window I was given. I was shocked by that because I wasn’t home yet when they called to tell me they arrived. My delivery team was very friendly, very respectful, and thorough. They alerted me to a ding in the footboard wood but I accepted the furniture anyways, as it is pretty small, and not incredibly noticeable from a far. All the other furniture pieces arrived in great condition.
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December 2023 by Erica Roe
Had an excellent experience with order and delivery of a bedroom set. We have done business with other furniture stores and it was a nightmare. The delivery was fast (2 weeks), on time, quick and easy. The delivery team had a supervisor with them for quality control and that was really nice!
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December 2023 by Lexi Haskins
Thomas and Damian were quick, clean, and very kind! They called me to notify me that they were on their way, and quickly assembled our new couch! They made sure to place it exactly where we asked and ensured everything was perfect before leaving!! Thanks Thomas and Damian!
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December 2023 by Wood Aviation
I want to thank the manager at American Signature Furniture in Brentwood, Tennessee Blake for his outstanding customer service knowledge, problem-solving, and empathy in regard to a purchase I made yesterday. I won’t go into detail of the circumstances, but I will say because of him some miss information I was given was rectified and I was able to get my 80 year old mother the lamps she wanted for Christmas. He was so nice and such a pleasure to work with. He even got off a conference call when he heard I was having a problem and made everything perfect. Most people don’t seem care anymore in todays world but he made everything work and it was actually a pleasurable purchase. Thank you Blake. My mother will be so happy on Christmas day. You’re the best you are truly appreciated and I just wanted your company to know how wonderful you were .Sincerely Janie.
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November 2023 by Valerie Keener
Montreao and Cortney were amazing at the delivery and set up of the furniture! They are a separate contracted company though. The sales experience was less than satisfactory and I would not shop there again. Promises were made and not kept and it's not everyday that people buy furniture. Their processes are not consumer-centric, including a phone number that rings in Ohio (not at your location). When I called about my delivery being delayed I was chastised for not calling sooner. I rarely post any negative reviews but what IS my fault is not reading their reviews before I visited the store and made purchases.
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October 2023 by Annie Porter
David Mayo helped us purchase a couch and he’s amazing!! Never hovered, had a great sense of humor and overall just made the experience great. He seriously deserves a raise and a promotion
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October 2023 by Karen Pugh
Ordered a new sectional couch and recliners on 9/4/2023, with a delivery date of 10/16/2023. Got a call a few days before that all of our order hadn’t been delivered. So we agreed to wait to have it all delivered at once on 10/24/2023. So I took off work and we gave away all our current furniture the day before. I just happened to look at the website to see what time the furniture would be delivered, only to discover that delivery had been changed to 11/7/2023. No phone call, email or carrier pigeon to let us know it wasn’t going to be delivered. So I call and don’t really get any answers but I’m told the store manager would contact me the next morning. No phone call… I email the Customer Service lead to ask what is going on and if we can at least get the items they have delivered so we have something to sit on. I received a response that they were working on it and looking into what happened and I would be contacted again by the manager and now it’s crickets. I’ve heard nothing from them regarding my furniture. Very disappointed in the service we have received. Going to look at another furniture store I guess. Not sure what else to do. I thought American Signature was a good company to deal with. Buyer beware!!
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October 2023 by Timothy
Please, I'm begging you for a few bolts and nuts to get the arm put on the floor model leather sofa we bought from you that was a floor model that I went over with a fine tooth comb looking for ANYTHING that was damaged or not working properly and on the floor it was perfect!! Now delivered it's missing a power cord (that I already bought from Amazon) because NO ONE KNOWS ANYTHING ABOUT ANYTHING when I was lucky enough to get ONE person on the phone! The leather recliner that we bought as well when delivered was not put together and fell apart on the first sitting and we put it back together RIGHT! Now back to the sofa, again I'm BEGGING anyone to get in touch with me and I'll be more than happy to pay for the service...Just when we thought we found the right place for our furniture needs with David Mayo Excellent service until the sofa issue is taken care of we will be taking our $15K++ to another store because we're buying all new furniture to go along with our remodeling that's now completely done...Come on men and women, please DO YOUR JOB!! Timothy in Kingston Springs
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October 2023 by Nike reall
Absolute wonderful experience from the employee at the store all the way to the delivery guys that just brought it and put it together! I absolutely love my new couch! I will definitely recommend you to all my friends! Thank you
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October 2023 by Devin South
Shawn and Chris were absolutely amazing!!! They were very courteous, friendly, and prompt. You’ll be lucky to get this delivery team!
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October 2023 by Stephanie Wright
We were greeted quickly when we walked in and we had a friendly & helpful staff member guide us around the store. We weren’t able to buy the shelves we liked since they didn’t know when more of them would be available. We also couldn’t choose a different fabric for the dining room chairs we purchased. More flexibility in delivery and customization in fabric would be great. Otherwise it was a good experience.
