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January 2024 by Bailey Gilliland
John was incredible! We had some issues getting my account information and he helped me through switching carriers and purchasing a new phone!
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January 2024 by Andy Sudbrock
John was very helpful.
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November 2023 by Brian Runions
Kyler was great after spending over two hours in the Apple store he had our phones updated and reboot it in less than 20 minutes.
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November 2023 by Keyanna B.
Horrible service here. They don't help you at all and make you do most of the work especially with calling the company about an issue ATT made. Kameron was very rude and didn't want to help me. Update: i believe that the manager and associates here are racist.
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September 2023 by Marcos Ruiz
I recommend this place ,John was so helpful and very polite whit us, it took a while to get everything done and he was always so patient with everything ? great service by john
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September 2023 by Larry Whitlock
I could not receive calls on my I phone. Received outstanding service from Doak. He was patient and very helpful. He called tech for help and solved my problems. 5 stars!!!
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January 2023 by Roslian Humphrey
I decided to come to the AT&T in Cool Springs Mall today and the customer service was great. Parker helped us straight away and made our trade-in smooth and easy. I’ll be coming back to this store for any other iPhone issues or trades I need!
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January 2023 by Yolanda Gonzales
This store is awesome!!! The employees will go out of their way to make sure everything is put together for me and ready to use. My experience here was the best of any AT and T I’ve been too. If you need something GO HERE !!!!!!! THEY ARE AWESOME
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January 2023 by Eric Gamazon
Went to AT&T store in Cool Springs mall to upgrade my phone. Kyler was awesome. The customer service was fantastic. He answered all my questions clearly.
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January 2023 by Carey Inskeep
Parker was so helpful with his time & expertise to help us find the best phones & deals at the Galleria Mall location. Highly recommend looking him up when going into this store!!
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January 2023 by Cailin Hannon
Parker at the AT&T in the Cool Spring Mall was so helpful today. He was knowledgeable and able to get a new phone in my hands in about 30 minutes!
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January 2023 by Evan Mitchell
I went to upgrade my phone at this store. Parker was a great help in this process and ensured a smooth transition from the old phone to the new phone!
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December 2022 by H I
Parker has been NOTHING short of a MIRACLE worker!He was SO helpful and very knowledgeable about navigating my cellular transfer to AT&T and made it seamless!
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December 2022 by Adam Howell
Parker was excellent each visit. Over 2 weeks I upgraded 5 phones
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December 2022 by Tyler L.
I would suggest avoiding this location if possible, and make sure you end up in a company owned retail store, not one of these authorized resellers. Today I visited this location to simply upgrade a line of service in order to get a new phone for my son. The representative was helpful in recommending a phone based on his needs and the current promotions, but that's where any positive feedback ends. This representative took me all the way through the upgrade process, concluding with the transaction, then muttering "ok, it's ordered". At no point did he say that the phone was not in their inventory and would have to be shipped. My expectations were to leave with the device in hand as it was for my son's birthday the following day. There was nothing they were able or willing to do to reverse the process so I had to phone AT&T in order to reversed their work. This then caused a delay in my ability to upgrade the phone in a timely manner since the system is now showing, there was already upgrade in process. While I was being helped, a woman entered into the store and circled around for a few minutes before abruptly leaving. The representative helping me makes a comment to me regarding people and how impatient they are. He never even bothered to greet her or give any insight on how long it would be before he or someone else could help her. Nothing. In addition to the lack of clear communication, the two employees who I saw in the store we're sloppy and lethargic. Appearance even seemed somewhat unprofessional. Wearing a beanie to work is cool, and all if your employer allows it, but when your partner it with my comments above, I assume these guys just rolled out of bed and barely made it into work.
