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January 2024 by Elizabeth Sterling
Very helpful!! Patrick had great customer service!
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January 2024 by John Haury
Clean. Helpful guys.
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January 2024 by Francesca Parenti
Every time I come here for something the staff is so friendly and professional. It’s always been really quick service, too.
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October 2023 by Grant Larcom
Michael was extremely helpful when I needed to replace my car’s battery. He was super kind, understanding, and knowledgeable. Highly recommend this AutoZone!
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September 2023 by Jody Todd
A fantastic experience at our neighborhood AutoZone. Not only did they have the bulb in stock, but this young woman took time away from her register to gather the tools for a quick fix. She walked with me out to the car and together, we'll mostly her, replaced the bulb in less than two minutes. It's the little things and today AutoZone excelled at the little things.
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August 2023 by Adam Pairmore
Helpful staff working on most of my visits. Always helpful on commercial side.
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July 2023 by Das Tuefel
Almost went to Advance to get the part, after calling them and saying it was OK at 2 minutes after they wouldn't do business. Called AZ and they were very helpful and had the part. Also got my points !! I wont do business anywhere else.
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May 2023 by Joanna Yaeger
Exceptional service. Taylor was very kind and went the extra mile to help from the moment I stepped in the store.
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April 2023 by Christopher Brooks
It's so rare today to get quality customer service, let alone have someone go above and beyond for you. Taylor Homesley and the Auto Zone team will save you money and countless hours of frustration! I had two cars both with dying car batteries. Drove the first vehicle there, and Taylor installed the battery quickly (it would have taken me an hour with my meager tools and rusted-out bolts). Then I drove the second vehicle back, and Taylor spent extra time with me to deal with corroded terminals, rusted-out connectors, and the weird plastic snappers on the Honda Pilot to replace the battery. After that, he cleaned off the battery and connection ports to ensure dust or debris obstructed the connection - I love it when people take pride in their work and products. The only downside is that you might have to wait a few more minutes at this Auto Zone because a customer like me got there ahead of you and needed some extra help and attention. But even then, I watched Taylor greet each customer and say, "Thank you for your patience; I will be with you shortly." Taylor got a customer for life today.
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April 2023 by Melissa Dixon
Well, I would like to say my goddaughter received her first car yesterday and it was a problem with the battery cables when we couldn’t get the car started because we had to turn the car off and do all this and all the people that we bought the car from we ended up being a day. They started the car, but we couldn’t start the car once we bought the car, come to find out we needed a battery. We pushed her about 30 miles to this store and I just want to just say the people at the store was so so helpful I mean so helpful helped us bro fair Nick for us gave us the best service that we could’ve ever received. We are truly grateful she even just have been in the presence of those people. Just want to thank God for allowing us to opportunity that he allow yesterday For us to meet such great people we never expected such gratitude. Want to say thank you in Jesus thank you and thank you and we cannot thank you enough this was really a wonderful place. I won the first store overall 100% satisfaction and I mean you guys were on it you guys were great, and did not stop until my goddaughter was ready for the road and I just got to say thank you so so much thank you AutoZone in Franklin into the man that helped us last night with the battery I just wanna say thank you so much Cuz we had no idea what to do and you were awesome into the lady that hit with the cable and tried her best. I just wanna say thank you thank you thank you thank you you guys were awesome.
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April 2023 by Cutter Hanchette
Blown away by the service here it’s magnificent. Our rental got a large scuff while parked at a restaurant. We went in and told our situation and a gentleman suggested a spray to us. He not only came out to the parking lot to get rid of it for us, but it was all on the house. The southern hospitality really shines through here!!!
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February 2023 by Benny Hauk
Taylor and his team are the best!! They have the advice, knowledge, and over-the-top service to match their great selection. He diagnosed a dead battery, advised me on what to replace it with, replaced it, and cleaned up quite a bit of corrosion. he left things better than he found them and got us back on the road.
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February 2023 by Jennifer Nasser
Taylor Homesley went above and beyond in customer service-spent an hour repairing my windshield wiper frames and installing new ones. Couldn’t have asked for a better experience. Will be coming back for sure
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February 2023 by Damian Wyatt
Went to get some help with a car battery and Javier was awesome. Very guest friendly and extremely knowledgeable and helpful.
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January 2023 by Jacquetta Keels
I had an AWESOME experience at this location today which hadn't been the case in the past. Taylor went above and beyond to make sure I received World Class customer service. It's the small things that will keep loyal customers. All employees should be trained to treat customers the way Taylor does.
