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December 2023 by Tim Capadalis
Basset and their team Chris Logan and Val Mckenzie are courteous professional and a pleasure to do business with in Franklin. I recommend them for your furniture needs. thanks Tim Capadalis
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September 2022 by Albert Daugherty
Bassett furniture met and beat a competitors price that I found after we decided on the custom couch, loveseat and recliner. Ryan Logan is the best furniture salesperson that I have ever had the pleasure of working with. She provided knowledge, hospitality and scheduling details and went over and beyond for our complete satisfaction.
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June 2022 by Donna Connors
Chris is so helpful. We purchased a Sofa with Chaise and look forward to it's arrival. I will update the review, once received. Thank you!
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June 2022 by K O
Chris and Lorraine at Bassett Cool Springs are just wonderful! The manager Chris honestly the best customer service person I've ever met and is just a pleasure to deal with. We have ordered quite a bit (a few different orders over the last year). It's easy to be pleased with a company when everything goes right, but it's usually when something goes wrong that its true colors show. I can definitely say Bassett and Spritz (some sort of relationship there, with Spritz doing the deliveries) got us taken care of when a couple of human errors happened. Fortunately, Bassett of Cool Springs provides reliable date estimates upfront, so it's no surprise if it takes a while between when you order and when you receive your items. As I understand it, most items are custom made after ordering. I wish Bassett was a bit faster on the manufacturing end, but it's definitely worth the wait for items that'll last for decades to come and getting to order them through people who are so great to deal with and take care of their customers.
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June 2022 by Kathy Tye
Cathy was so kind , helpful and oh so knowledgeable ! With Cath's help we were able to pick out some lovely furnishings & fabrics for pillows. She even was able to help us with choosing a paint cor for our cabinets with her knowledge of paints!
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May 2022 by Julie Bozarth
Had a perfect experience from start to finish, with this company and with the furniture - from sales people to delivery.
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March 2022 by Danielle Tanksley - Graham
We had the best experience here. Kathy was amazing and knew her stuff. We never felt pushed. This was our third attempt on finding furniture that fits our needs and has the quality to last. We found that here. Even our delivery guys were AMAZING!!!!!! I would highly recommend Basset of Cool Springs!!!
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October 2021 by marie
I was very pleased with the service I was provided today by the two wonderful gentlemen that delivered the sectional I bought from Bassett Furniture. They were congenial and courteous, as well as, professional. They took extra care in handling the furniture as not to damage anything while carrying this large sectional upstairs. They placed it exactly where I wanted it. I could not of been more pleased.
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October 2021 by Stephanie Koch
Love our new custom upholstered headboard. I chose Bassett over other retailers because of their quality made products, prices and great service!
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October 2021 by Joyce Parsons
I have had a very pleasant experience with Bassett.
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September 2021 by Rosanne S
Cathy Meadows, Assistant Manager, assisted me selecting all components of Bassett's petite 66" sofa on Thursday August 19th even though I couldn't place the order with her. Sofa is for my new place near Lancaster PA. I can't say enough about how positive this experience was. Subsequently, I have several friends Cathy has helped. All echo the same positive experience and if opportunity presents itself in the future, they will seek out Cathy's help.
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September 2021 by Gena Huxtable
Great service and very nice to work with.
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August 2021 by Danny Sulkin
Low pressure staff was very helpful. The delivery team kept us advised of their schedule and were prompt and very helpful in moving furniture whre needed.
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June 2021 by Judy Brown
We had a wonderful experience working with Cathy Meadows at the Cool Springs location. She was so helpful and honest. She was not pushy at all and we left feeling like we had made a new friend. We are very happy with our purchase and will definitely be paying Cathy another visit soon.
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June 2021 by Laurie Griffin
We had an excellent experience ordering our sofa. Chris worked with us to understand the options and fabrics. We also took a swatch home to see how the fabric looked in our home. This will be my first stop the next time that we need furniture.