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June 2019 by Madelene L.
I treated myself and booked a hair appt with Raquel. Raquel specializes in all things curly girl and can I just say she knocked it out of the park. Not only did she cut and style my hair she also showed me how what she did every step of the way so I could recreate these curls at home. I can't express how happy I am with the results. I will definitely be returning.
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May 2019 by Kelly B.
Great salon! Relaxing, great hospitality, pro stylists and I have used their products (Baxter & Co brand) and they are wonderful for my hair. I would be afraid to go anywhere else for my hair color, these gals have me hooked! Also, Tiffany is wonderful for dermaplane, facials and skin care. I highly recommend!
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January 2019 by Carol D.
No one is perfect................ Although i do recommend Baxter & Co. Salon I feel customer service is as important as the service itself. I recently had a bad experience and was treated VERY poorly. I was serviced with a Balayage and retouch only trim if necessary. The retouch went fine and the Balayage did not. My entire head of hair from my neck to bottom shoulders was chemically burnt off leaving strings of hair. The cost was about $270 with a 25% tip. A big chunk of money for me. I called with my concerns and talked to the receptionist who spoke to the owner, Nancy who suggested a complimentary deep oil treatment. I did not do the service because my hair was gone. I was devastated. My hair was destroyed. I had made the arrangement with Nancy to come into the salon so she could see my damage and i requested a full refund. She took about 3 minutes to look at my hair and said i have alot of split ends.... I just paid $314 two days ago for service. I shouldnt have a split end either. It was 100% chemical breakage. She apologized and said shed see what she could do. End result was $110 refund and no more communication since. I am now dealing with strings of hair completley sick every single day when i do my hair. I feel that being a loyal customer who has always spoke very highly of the salon and Nancy herself, I should have been treated with care and concern... I am saddened by this situation. I feel i needed to post because no one is perfect but its how you handle the situation is what is remembered...
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January 2019 by Hannah W.
I don't write many reviews but I love this place! My mother and I both go here because we always have good cuts and colors at good prices. We love Kim!! She is so sweet and did an incredible Balyage job on my hair. I also get their shampoo because it works well but mostly because it smells amazing. I highly suggest coming here!
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August 2018 by Laurel Hirokane
Baxter & Company is a great salon. You will not be disappointed. Everyone that works here is courteous and professional. Jamie is awesome!!! I love my color and cut. She is always willing to try something different on my hair!
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August 2018 by Chelsea Gregory
I have gone to Baxter & Company since the doors opened! I usually ask for balayage, but have also gotten highlights, color washes, & haircuts. I adore the owner, Nancy, and her staff. They pride themselves on satisfied clients and if something is ever not quite how you want it, they will go above and beyond to make it right! I also love that the staff is always learning. They take continuing education classes, attend conferences, bring in master teachers, etc. to make sure they are on the cutting edge. Thankful to have such a lovely salon in Franklin!
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August 2018 by Debbie Lindsey
Love the atmosphere and the result! :) Everyone is incredibly friendly! Jamie is amazing! She's always focuses on perfection! She knows what my hair needs and you never walk out having to "re-do" your hair to "fix it right" -- it's perfect when you leave. It's making me wanna go in between when I need services just to have her blow it out for me! Lol
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May 2018 by Kiley Miller
I have never had such an amazing experience at a salon before. I left wishing I had tipped my stylist more, and I will definitely be going back to her again. Lizzie listened to everything I told her about previous bad experiences and gave me the best experience I've ever had at a salon. She took her time and made sure that my color turned out exactly how I wanted!
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May 2018 by Caitlin Newman
I had an really terrible experience at this salon. A stylist (from another salon) had to cancel my appointment last min, I still wanted to get my hair done, so after calling around, made an appointment here based on a recommendation from a friend. When I booked the appointment I specified only one thing, that I didn't want a junior stylist...I'm sure you can see where this is going...Turns out that's exactly who they booked me with. (This was a second career for Kim so age was not an immediate give away to her lack of experience , so unfortunately I didn't know until it was too late.) Long story short her foils bled, the owner Nancy attempted to fix it (she didn't) and they still charged me. Now I'm out that money and what it will cost me to have a color correction done (which is going to be quite a bit I'm sure ðŸ˜) I understand mistakes happen, the owner could have made it right and didn't, even though she knew a problem occurred with her receptionist (booking w/ a jr stylist) and with the work done on my hair.
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January 2018 by Katrina Christian
I found Nancy about a year ago and I'm so happy I did. Such a great salon that offers many services. Service is fantastic. Nancy listens and delivers on what I ask for. My daughters have used other stylists in the salon for haircuts and updos and they are all great. I am never disappointed.
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November 2017 by Anna Morusiewicz
Came here for the first time today and I will definitely be back!! I just moved from a different state and was looking for a salon to go to and get my hair cut and colored. Jamie did such an amazing job and the entire staff and the owner were awesome! So happy I found this place
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September 2017 by Patty Murphy
My daughters and I have always had wonderful experiences at Baxter & Company. Everyone there is great... Currently I am transitioning from trying to keep up with maintaining my dark brown hair to gray.... Kari is truly amazing....making the growing out process painless... everyone loves my hair!! I highly recommend Baxter & Company!
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August 2017 by Carla Smith
Stacey Saychantha did a fantastic job with my hair! She was very detailed, professional, and friendly! Most definitely one of the best salon visits I have ever had. I can honestly say this is the best layering hair cut I have had, and I love the color! I highly recommend seeing her if you visit this location! She makes the process seem so quickly!
