-
November 2023 by kenzie campbell
Everything was perfect! After a little fender bender that caused more damage than you would think, I turned to Caliber Collision for my repairs. They took great care of my car, made sure everything was done right, and kept me updated the entire process. I even got my car back early! I recommend Caliber for anyone that needs repair!
-
November 2023 by Duncan Lowe
Very professional from estimate to finish. Good communications throughout. Elizabeth Townsend was GREAT to work with!!!Service: Painting
-
September 2023 by Melissa Burd
I just wanted to take the time to shout out Kinsey from this location of caliber collision. I was referred to them through my insurance company and I am so glad I was. She was so sweet and really put my anxious mind at ease after my car had been damaged in a storm. She answered every question I threw at her (and there were a lot!) I am so glad Caliber Collision has such polite and knowledgeable staff. I would absolutely recommend them. Thank you Kinsey!!
-
August 2023 by Thanos Titan
Not sure if the lady who picked p the phone was having a bad day (Candy or whatever her name was), but dam she was not only rude and unhelpful, but she completely shot back in a very dismissive manner on every question. To the point of simply answering one word responses like "No", "call another location" "I can't help you with that". She even got as far as saying "we don't use the same system so I can't see anything" "I'm 3 weeks out so I can't help you".....she was simply just bad at customer service. I mean come on.....you're part of a franchise multi-location entity, I'm sure you can SEE the information.I ended up calling the Brentwood location, they not only could look in the system to pull up all the information, but they were super helpful in scheduling and bringing us in on the next day, even helping with dealing with the insurance company.From now on, they get my business and every opportunity to recommend them.
-
August 2023 by Katelyn Grigsby
Great customer service when our insurance agent no longer offered help. They were very understanding of our situation & accommodated us way beyond what we expected when parts were continuing to be delayed. When our car was finished, it looked brand new on the outside & was even throughly cleaned on the inside. We are VERY happy with Caliber & will be using their services again if we ever need to!Services: Air & cabin filter replacement
-
August 2023 by Stephanie Fruchter
Nice guys. The service rep said he would call or text with updates but we always had to initiate updates. They Helped us with the rental car process and working with insurance company. Car was delayed by a week in finishing the repairs but overall we were pleased with the work.Services: Painting
-
August 2023 by Akanksha Sinha
I had a great experience there, Rodney Mcillwain was assigned to me as my car’s damage estimator. He was very helpful in helping me learn about the entire process and kept me updated about the progress. My car is fixed and I am happy with the repairs done and overall experience.
-
August 2023 by Daniel Dingeldein
Had minor damage to the rear of my car. Caliber Collision in Franklin gave me an estimate of about 3 weeks for total repair time. I got daily text or every other day text updates along with email links to allow me to follow the status. Then out of the blue, I got a call From Chris telling me my car was done! Less than two weeks! Top notch service and communication! Cannot recommended enough!Services: Painting
-
August 2023 by Brenna Diver
I don’t usually leave reviews, but this shop was phenomenal! Elizabeth answered all my questions and kept me updated on my vehicle in a timely manner. I would go here again!
-
August 2023 by Raechel Dobbs
Great communication! I was updated every step of the process and my car was done a day earlier than the initial date I was promised.Service: Body & Trim
-
July 2023 by rudder727
I know I signed a piece of paper that said I removed valuables... but I forgot my dashcam which was in the console. The dashcam was gone when I picked up my car. The left the power cord. But luckily it was only a cheap $30 dashcam... but still. Will never use them again.Service: Body & Trim
-
June 2023 by Jason Ferrell
Excellent repair work. Excellent customer service. I would recommend to anyone who needs their car repaired.Service: Body & Trim
-
June 2023 by Joe Wallace
Caliber did a great job with repairing our car. I highly recommend them!
-
April 2023 by Delone Cramer
I regret having my car serviced here after a collision that wasn’t my fault. I’m still awaiting parts that the service manager keeps promising to order. They also don’t do a good job at matching or even blending the paint colors. Not satisfied at all with work done or the time they took to compete it.
-
March 2023 by J H
I took my Superduty here to have insurance repair work done on front grill, bumper and fender, alignment. I was surprised how quickly I could get an appointment to drop off the vehicle. I think it was 2 weeks or just under. The repair was another two weeks, so about a month total. My repair manager, Chris, was super responsive and kept me up to date throughout the process, start to finish. Reception always answers, no going to voicemail. I received text updates as well as some phone calls, and voicemails when I didn't answer. The parts and work look great. Happy I went there.Services: Steering & suspension repair
