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February 2024 by Newsworthy
7/24 Our Reply to Mr. Schusterman:Contrary to your assertions, we were not shown the grommets, we were not shown where the grommets would be drilled (your 3D cad does not show that) AND YOUR 3" grommet per our contract ended up being 2.5". While still too big and oddly placed, you didn't even adhere to the contract you had us sign. We relied on your expertise to our detriment. If in fact your design team understood scale, we would not be posting this review, because the majority of the work was beautiful. This is why we are so upset. You'd rather lose a customer for life over 0.61% of the entire cost of the job of nearly $40,000.00. Bad business. This isn't about winning an argument. It's about design aspects, pleasing your customer and customer retention. As an owner, you should know better.We recently gave California Closets four jobs within one home which equated to almost $38k. One of the jobs was a dry bar that we designed as a very high end piece of furniture which costs $8k. The one request with this cabinet was the ability to decorate with lamps on each end and being able to hide electrical cords. Buyers be aware that CC generates all of their plans for manufacturing with a CAD system. If you're not trained on this architectural software, be careful when approving and signing off on your plans, as it is part of the contract you will be required to sign. Trust me, they will hold you to every aspect, regardless of customer satisfaction! Our issue was that the size of the grommets were not to scale (too large) for the depth and length of the cabinet AND the placement of the grommets are literally almost touching the edge of each end of the cabinet. Yes, that's what we got for $8,000.00! When we failed to resolve our dissatisfaction with management, we reached out to the franchisee, Mr. Kurt Schusterman, who basically dismissed our concerns by stating the following in an email:"I understand your frustration with the countertop and the grommets. We produced the job according to the signed plans we had, so we don’t feel there was an error on our part."Here's the problem, the plans didn't show the placement or scale of the grommets, so how would we have known?Then he wrote: "I know for me personally, when we've had home improvements done and didn't like how it looked, we elected to pay to have the work redone (in this case, tile in our master bath)." Have you ever heard such absurd excuses? We've never had to pay to have work redone that we were disastified with!Then he wrote: "I completely understand your frustration and please know, we do indeed value our customers and strive to have exemplary customer satisfaction. It looks like you did receive our Buy More/Save More discount on your purchase for these four spaces." So, because we took advantage of a "deal" CC was offering, he felt this should make up for the design flaw?Can you imagine spending $38k and having an owner tell you that if you don't like it, you can pay to have it redone? Can you imagine not wanting to help a customer who has collectively spent $120K with their company between Atlanta and Nashville?Can you imagine losing a customer over 0.061% of the total job of $38K? Well apparently, Mr. Schusterman and the CC franchise could care less. Because, we are now stuck with an $8,000.00 cabinet that does not look right and was designed by a company that employs interior decorators. Let that sink in. Be careful when doing business with California Closets.
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February 2024 by Cassandre Siroy
We recently placed an order and ours haven’t been installed just yet, but just came here to say Becca M. Was the absolute best to work with!! She was informative, listened to our needs, gave her honest opinion as far as design aspect, super knowledgeable and really made the whole experience a 10/10. Can’t wait to see our design come to life!
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February 2024 by Alex Rizos
They completely transformed my son’s closet. Worth every nickel considering the quality of the product the customer service and the warranty.
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February 2024 by June R.
Sadly our experience left much to be desired. While our designer was exceptionally nice, our overall experience was awful. First, CC requires their customers sign a contract that generally speaking, only protects the provider, not the customer. If you choose to move forward, just know that there will be no modifications based on your overall satisfaction. They will hold you to the verbiage of the contract regardless. When we ran into some problems re: design issues, we were held to the mat contractually and there were no solutions offered. The issues were handed off to a snarky manager that concerned herself with placing blame on us and simply referred us to the contract we signed, with absolutely no concerns about our being dis-satisfied. We even emailed the franchise owner, who was dismissive and never offered a solution. Buyer beware. I would say shop around, there are other competitive companies in this genre of work.
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February 2024 by Chris Brown
Once again, very pleased with the work and product.
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February 2024 by Savannah Veth
Amazing product and process! Thank you, Lauren!! Dream closet ✅
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January 2024 by Yulia Tabakin
Quickly installed, great quality and great value for money. Thank you, California Closets team for my new beautiful pantry!
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January 2024 by Donna Dencker
The transformation of our closet and office space was remarkable! The team at California Closets were outstanding from design conception to installation, everything went smoothly and looks gorgeous! Thank you for all of your care! We look forward to working together again on our next project !
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January 2024 by ML Vacchiano
California Closets in Cool Springs, TN delivered a beautiful product and the experience was excellent from start (designer meeting) to finish (installers). It is clear the ownership (Kurt) has set a high standard that every member of his team exemplifies.
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January 2024 by Bob Borbeck
They took the time to discuss and visit our needs. We went to their showroom next to see all our options, 3D floor plans and we moved forward. Excellent workmanship and professional installers. Thanks CA Closets of Franklin, Bravo!!
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January 2024 by Sandy Lassen
Very efficient, excellent workmanship and I especially appreciated that additional requests and concerns were taken care of in a timely manor.
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December 2023 by Kristin Parran Faulder
I cannot say enough GREAT things about our experience with California Closets. We had them do all the closets, laundry room and pantry/pantry wall in the house we were renovating. We are so organized and our spaces look beautiful. I would work with them over and over and over again.
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December 2023 by Eric Howell
I had California Closets come out to my house to talk about ideas for a converted laundry/pantry as well as a couple more areas. Lana and Lauren were very helpful and came up with a great design. Everyone was very professional throughout the entire process. I’m very happy with the end result.
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November 2023 by SK
We worked with Danielle and we had great experience. She is the best, knowledgeable and friendly. Never hesitate to give little details, give us her innovative ideas which we already thrilled with it. She is great asset to the company. Would love to work with her again and again for future projects. California closets is best in the town.
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November 2023 by Christine Simonian
A great experience from start to finish. My closets are amazing and Laura G was amazing. I would highly recommend her and California Closets. The installation crew was quick and very professional.I had California Closets do my garage storage cabinets 24 years ago and they still look amazing. I’m sure the storage closets helped sell my house so quickly.