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January 2024 by Monty Harris
Great experience and excellent food All the staff were amazing.
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December 2023 by Jennie L.
I'm a 48 year old, black (this will become relevant) woman, born and raised in Franklin, TN. I can't remember ever having an unprofessional, unsettling shopping experience as I did there on 11/13/23. Here's my best recollection of my visit. When I walked in the salesperson was on the phone. He didn't greet or acknowledge me at all. The lack of acknowledgement happened to me a previous time I visited this store. Another brown skinned guy enters after me. The salesperson yells loudly at the guy, "HEY!" and aggressively snaps his fingers to get his attention so he could check the guy's identification. He seemed to exhibit a neurodivergent affect. The salesperson repeatedly asked what I was looking for, after I told him I wanted to look around, and I didn't know what I wanted that evening. I start looking at a display of mini bottles perpendicular to the sales register. There's a good amount of space between those areas. I asked if it was ok to enter that area, so I could look at the brands and varieties displayed there. He made a face, didn't answer, and started helping a woman who wanted to check out. The sales person grewn very anxious while I was looking at the bottles there. He eventually pointed at me and said, "You can't have that bag in here." I said, "My purse?" He said that my purse didn't look like a purse, but it's a bag. Men definitively know this how? This man didn't because I was wearing a crossbody purse. He said customers aren't allowed to have bags in the store. Again, I said, "It's my purse." As I turned away to look at other items, he started discussing with the customer he was checking out whether or not my purse was a bag, and how he didn't believe it was a purse. This felt weird so I walked away to look at other things. I return to that area to look again, and I pick up mini bottle, and hold it up in my open palm. The salesperson gets anxious again about me standing in that area and asks again what I'm looking for. He's perplexed as to why I was in the store if I didn't know what I wanted. I said sometimes people know what they want, sometimes they don't. In an accelerated, agitated state he says, "I'm not going to argue with you people anymore." First, I'm a person, not people. I ask, "Who is you people?" He holds up still photos of what appears to be brown/black skinned people in their store. He said those photographed people robbed them. After pointing at the photo, I said, "Just because those people did that to you, doesn't mean I'm going to do that. I'm not those people, I intend to buy what I want." Then he raises his arms up and raises his voice, and says, "I'M NOT STEROTYPING! I'M NOT STEREOTYPING." I don't remember the rest. I left. . .bought nothing. I never raised my voice, and I never matched his agitation level. This was the first time I've EVER had a customer experience like this in my hometown. The way I was treated has no place in Franklin, TN or anywhere in the world. If you're reading this, and your skin is brown, be warned you could have the same experience as I did. Thank goodness there are other liquor stores in Franklin that won't treat you like this.
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December 2023 by David Weise
Great customer service! Had exactly what I needed.
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May 2023 by Steve M.
Always have what I'm looking for in stock. Dependable. Friendly staff, always eager to help or answer questions I have. Cashiers always have candy for the kiddos forced to shop for booze with the parents at checkout.
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February 2023 by N S.
I would give 0 stars if I could. Been here several times and each time the Cashier was not interested in customers. Plus there is limited selection of wine and beer. There are better liquor stores in the area with more competitive prices. Would not recommend
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December 2022 by Mike K.
Trash. Cashier is only friendly to the saleswoman he's trying to sleep with. Anyone else in the store he ignores or treats like dirt.
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August 2022 by Rose R.
The employees are absolutely wonderful here. I've always felt welcomed for as long as I've been coming. They're knowledgeable, helpful, and personable. Don't listen to the negative reviews. The staff is wonderful!
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March 2022 by Paul Kang
Prices here are decent. Staff was very helpful as well. I am still looking for a bottle of Henry McKenna.
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September 2021 by Jamie M.
The staff is very rude and unwelcoming. I would not recommend this place, and after having multiple bad experiences, we will not be shopping here again.
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August 2021 by Shavonda Watkins
This store has awesome customer service. I was greeted upon entrance.They have a great selection of whiskey and offer great prices.I walked in looking for a specific bottle for a friend's birthday. I was chatting lady of wisdom and she was able to provide me the bottle. When I pass through, I will definitely shop there again.
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July 2021 by Erastos Evdoxiadis
The place was an excellent establishment with incredible variety of choices and very well presented. The owner, or at least I think it was the owner, was very kind and spend a long time listening to my long winded child talking. He was very sweet and gave our children candy and spend the time to get to know all of us. I wish more people were like him. I definitely recommend the place.
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March 2021 by Courtney B.
They're always very kind here, but today was a particularly rough day for me. When the salesperson found out about my day he went out of his way to brighten the rest of my day and I will always remember that part of this birthday!
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December 2020 by Shane Talbot
They have a good selection at reasonable prices (especially for an upscale location.)
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November 2020 by Brenda W.
Employee refused to put on a mask when I told him I was high risk. Will not go back into this store
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November 2020 by William Caldwell
Friendly and courteous. Not enough selection.
