October 2023 by Marco Crank
I wish I could give them more than 5 stars. It is very hard these days to find a place that provided the customer service that I received here at Coleman Taylor. They got me squared away and the experience was TOP NOTCH. I cannot recommend this place highly enough. If you are having a transmission problem this is the place to go. I came here based on the reviews that I read and here I am adding to it. Thank you for a wonderful experience!Service: Transmission
September 2023 by Jennifer Jones
I absolutely hate dealing with car issues, but this place made it a very pleasant experience. I wasn’t charged anything for the diagnosis or the fluid they put in that helped fix the problem. The lady that works the front desk is just as nice as can be. I would highly recommend this place if you are having issues with your transmission.
September 2023 by Greg Gaylor
Great service. Great and friendly staff. Needed my F350 transmission looked at. It was tired and old and needed a rebuild. They diagnosed the problems. Took very good care of my vehicle and made me happy the whole time with the customer service. Truck drives amazing again. Thank you so much.Service: Transmission
August 2023 by Cynthia Poston
Yall i had a transmission problem and had to go through my extended warranty and let me tell you they handled it and got me takin care of within a week , i dropped off after hours and picked up all repaired after hours ... they did Amazing work and communicated the whole time ! Highly recommend and will return . Thank you Coleman transmission!!!
August 2023 by Kent Gunderson
The Chevrolet dealership (that I purchased my truck from), informed me it would be 3 weeks before I could bring my truck to them, then they would need to keep it for 3-5 days just to diagnose the transmission problem, then additional time to repair. Coleman Taylor diagnosed the problem the day after I had the conversation with the dealership, and were refreshingly honest and straightforward regarding the problem. I would absolutely use their service from this point forward.Service: Transmission
June 2023 by Andrew Gatlin
I highly recommend Coleman Taylor of Franklin, TN for any transmission work. I have a Ford Explorer that had a small leak at the real axle seal per the free inspection they performed. When I brought it in for repair, it turns out there was another small leak at the transfer case. Since they missed the second leak in the inspection estimate, they honored the original quote which was a substantial difference. I didn't even have to ask -- they just did it automatically. The final bill was actually lower than the original estimate.This shop is the most customer focused auto repair place I have ever used. I understand why their lot is filled with customer vehicles and they have a backlog of work. I will definitely use them again for any transmission repairs on my vehicles.
June 2023 by Slim Sunny
Coleman Taylor Transmissions rebuilt my transmission in my 2004 Ram 2500, they seemed reasonably priced, but I did not shop around, I was referred to them by a friend, and with the three year warranty I wasn’t willing to risk taking the truck to a less reputable shop in hopes of saving a few bucks. Coleman Taylor had the truck for a total of two weeks, including diagnostic time, once they had found internal failure, they quoted me a price to rebuild, and said it would be about two weeks for the rebuild. The price was exactly what they had quoted, and it was done in less than two weeks from the time I gave them the go-ahead. I’ve only had the truck back about a day now, but it seems to working great!Service: Transmission
June 2023 by Walter Eisele
Wonderful people. Had my truck transmission rebuilt here a few years ago and was totally satisfied with the rebuild and the whole customer service experience. Had two other vehicles checked out since then for suspected transmission problems only to find out it was something else. There was no charge either time!! Who else does that today? Strongly recommend anyone to take their transmission problems to them! Thank you to Katherine and the whole staff at Coleman Taylor in Franklin, TN.Service: Transmission
June 2023 by Dr. McKissic
Great staff! From the free estimate to completion, my vehicle (transmission rebuild) was completed in 5 business days. I trusted them over the dealership!
May 2023 by Jason Rovernstine
Jason and the team at Coleman are amazing. When you have a transmission problem, it's rarely good news. They took the time to diagnose it, and then gave me some options and I never felt pressured. I shopped around Franklin and Nashville and their warranty and value is better than any other shop in the Nashville area. If you are looking for a transmission shop you can trust, these are your people.Service: Transmission
April 2023 by Joseph Walston
Sorry to have to go here but they made things as pleasant of an experience as possible. They installed a rebuilt transmission into our 2006 f150 in garter than promised time. 3 yr warranty and she is running like a top!
April 2023 by Donna Talbot
Katherine and Jason are the best! They were referred to me by a gentleman in the automotive industry for my transmission service. They are friendly, knowledgeable, professional and reasonably priced. The work was performed in s timely manner and I will be working with them going forward. Highly recommend Coleman Taylor!Service: Transmission
April 2023 by CHRISTOPHER HOFFMAN
They were very informative, guest service from all the employees and management I spoke with was first class. The price was more than fair, and of course they stand by their warranties. I hope to not have to return, but I know who to turn to if I do have other vehicles with transmission issues. Thank you to the entire teamService: Transmission
March 2023 by Trey Stevenson
No need to look any further. I called Coleman to rebuild the transmission in my 1982 Checy C10 which they did at a great price and a timely manner.Mrs.Katherine has the best Southern accent I've heard in a long time and is even better in person.I highly recommend Coleman Taylor Transmission in Franklin. ?Service: Transmission
March 2023 by Dave Feniak
Top notch business ! They got me in quickly, Jason test drove my vehicle and diagnosed the issue immediately and they had me all fixed up with a rebuilt transmission within a week, they included a free transmission flush when it is required next, as well as a three year warranty. I would highly recommend their shop for transmission work !Service: Transmission