Cool Springs AutoMall offers a mix of positive and negative experiences based on customer reviews. Many customers appreciate the courteous and efficient service provided by staff members, such as Alex East and Ryan Dix, who are noted for their helpfulness and attentiveness during the car purchase and service processes. One customer highlighted the affordability of services, noting that prices for brake replacements were lower than those at local mechanics, while another mentioned the convenience of approving additional repairs via text. The staff, including the sales manager and service representatives, received praise for their friendliness and professionalism. However, there are significant concerns regarding customer service and transparency. One reviewer reported issues with receiving a second key and unexpected charges, while another expressed frustration over delayed loan payoff and communication problems. Overall, while Cool Springs AutoMall has many satisfied customers, there are also critical reviews highlighting areas for improvement, particularly in finance and communication practices.
Peyton was great! Our new Tucson Hybrid is awesome too!
November 2023
I had another great service visit for my 2018 Rogue. This time it with Alex East. He provided multiple updates throughout the morning until my car repair was completed. He was very courteous, polite, and he got me in and out fairly quickly.
April 2023
I lost both my vehicle's due to the storm this month and I found another car there with the help of Ryan Dix ,he was very helpful in me getting the car that I wanted and I would recommend him to anyone looking for a new or used car because he was very patient with all my needs and what I really wanted Thanks Ryan
