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February 2024 by P R
Dirty store with little stock
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January 2024 by ryan mayfield
Horrible experience. I had my prescription sent here from my doctor and they claimed they didn’t have it and that another pharmacy filled it and that my insurance wouldn’t pay for it. So they sent me back to my doctors office to find out. I got a hand written prescription from them to take back to CVS. I get all the way back to CVS and they tell me the same thing they just told me. I told them I wanted to do self pay and they magically had it. I was then told to wait for them to put A SINGLE PILL in a bottle. Not to mention they asked for my private information by yelling across the waiting area. Do NOT GO HERE!!
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November 2023 by Danny Dier
I went in to look for something for my son. I couldn't find it. I was back by the pharmacy and 3 people were on their phone only the pharmacist was working. I ask a lady that was doing nothing where this item might be. I had already looked in the first aid isle. When I asked her she had no clue where it might be. She said she would ask the pharmacist. The pharmacist had told her it was on that isle and if I had any more questions to ask the people upfront. I was like wow sorry to be an inconvenience to everyone back here doing nothing. When I have gone to other pharmacys they have come out and helped me find the item. So I went upfront and asked Kathy for help. She was very nice and helpful. I appreciate her helping me look for the item.
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October 2023 by Brian B.
I've been coming to this pharmacy for over 18 years. Today after my wife had minor surgery and was taking her home I was told I would have to wait one hour for her medication. Instead of filling the RXs for those waiting they filled them in the order they come in. This use to be a first class pharmacy but now it's a complete mess. I am sess so
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October 2023 by JeanneM L.
very incompetent people, no communication I just moved here but I'll find another place that excepts my insurance.
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October 2023 by Bobby Smith
I would strongly advise against using this specific CVS if you are trying to fill any ADHD medications.They attempted to make me commit to picking up from their pharmacy exclusively. I have no problem doing that for items that aren’t regularly back ordered or out of stock. However, they had no solution to offer in the case that their location isn’t able to fill my order at the beginning of the next month.A complete lack of empathy and understanding for people who depend on their medication to function.
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July 2023 by Brooke T.
This is the worst pharmacy I've ever used. Poor customer service and very unprofessional. Takes forever too.
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July 2023 by Brooke C.
The appearance of the CVS in Franklin Tennessee is appalling! The bushes in front are out of control, there are trees growing in the bushes and the vines have taken over. Behind the store, there is so much trash in the wooded area that I am assuming belongs to CVS also. Why don’t they see this and how bad it looks?
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July 2023 by Geane Bull
I learned that I could deposit money into my checking account at CVS. WhatI not was not exactly what I got. The young man at the register knew exactly what he was doing and did it with a smile! It was absolutely painless and quick!!
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February 2023 by Bevil D.
This pharmacy is the worst, rudest pharmacy I've ever been in. The guy in charge can't communicate anything except what a jerk he is. The counter staff has one girl that's miserable and ready to fall asleep. Another that's inept and condescending. And a guy that's better suited to play video games his entire life.
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February 2023 by Bridgette Webster
I understand that their pharmacy is understaffed right now. There is no excuse for telling me to come in the store from the drive-thru lane to wait on my medications if you're just going to tell me that you can't fill them before your lunch break after I've stood there for 10 MORE minutes. I WILL GIVE CREDIT TO ONE OF THE TECHS she went above and beyond to help with my mom's insurance issue the other day, but today really upset me. The reason I had to wait was because the filled the wrong meds in the first place. The front of the store and it's staff are great though.
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January 2023 by Linda B.
This pharmacy is terrible. Extremely slow and disorganized. Not to mention the service wasn't exactly the friendliest. Seeing all the negative reviews you'd think something would be done to fix this place.
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January 2023 by Casey MacKenzie Johnson
The minute clinic is complicated and expensive and confusing. Don’t go in if you’re sick you’ll just feel worse.The pharmacy staff (a man with a beard and a tall thin brunette woman) made everything more complicated and frustrating with their rudeness.I got what I needed in the end because it was an emergency but I’d only ever do this again in the most dire of circumstances.
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November 2022 by Lindsey Warden
I have rarely had the misfortune of dealing with pharmacy staff as rude, abrasive, antagonistic, and condescending as the ones I had to deal with tonight. The brunette wearing blue scrubs in particular, one of the pharmacy techs, just had a terrible attitude for no reason. Her very first question was if I knew how much my medication costs, and I asked her if it was with insurance, and she had an attitude about running my insurance. I had a second medication that my doctor gave me special instructions for, and she was unnecessarily vile in the way she explained a step I was missing. Also, customers can totally tell when the staff is standing in the back talking about them disparagingly. I called the pharmacist at the CVS location in Target, and he was so kind and gave me an explanation in an appropriate tone and volume of voice without the bad attitude. I will definitely be using the Target location from now on. This experience tonight follows up on an experience last week with their Minute Clinic, where I came in sick about an hour before closing and they refused to see me as a walk-in even though all I wanted was a flu test. I will not be returning to this CVS Liberty Pike location for any reason. Their customer service and just the way they interact with customers is some of the worst I have ever experienced.
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October 2022 by Matthew C.
Terrible pharmacy. Young girl at the drive through window may have been the rudest employee I've ever come across. How this girl has a job where she has to deal with people is amazing to me. Whoever is running this clinic needs to get fired.
