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May 2025 by J.J. H. (RumbleTune)
They messed up his eye.
Had to send him back twice.
And took to the vet.
And eye needs meds in. And must wear this cone!
Not good.
And I texted this bill.
Please respond
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May 2025 by Eric Dunlop
Great results (for our Shih-Chon) for a good price- we’ll be back!!
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April 2025 by L K
Last week, I took my Golden Doodle, Dolly, to be groomed. The groomer did a great job. Dolly came home happy and she looked great!
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April 2025 by Estefany Lewis
Bourbon has gone to a couple groomers, but we always find our way home to Dee-O-Gee. They truly love your fur baby as their own and are just as excited to see them as your fur baby is to see them. Amazing customer service & a warm welcomes every time! 10/10 recommend! Very very sweet company!!
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April 2025 by John Martin
Always trust them with our pups!! They are great!!
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April 2025 by Matt Deverna
Great work on my cats
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March 2025 by Laurie Mauldin
The staff at Dee O Gee are awesome. Our big dogs love getting pampered there!
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March 2024 by Teresa Sanders
Ritzi Pawz Dog Shampoo, Cologne and Conditioner are now sold in Franklin TN at Dee-O-Gee. Great Dog Grooming and Pet Store. You can find all your furry best friends needs here.
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March 2024 by Christina Wilson
Love shopping this retail store. Today was our first grooming appointment for my 75lb retriever. Greeted by pleasant and kind staff who took care of our special requests right out of the gate. Upon picking up my pup, he was happy, rested, and looking very handsome. The whole experience was lovely and we're signing up for the monthly membership! Thank you everyone for making it such a great visit!
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January 2024 by Walt Weller
DO NOT GET YOUR DOG TRIMMED HERE! The people doing the trimming are inexperienced. They trimmed my dogs hair and while doing so cut him so close he had multiple cuts on his leg and red raspy burns from the electric trimmer. Then blamed my dog. Tried this place to support a new local business but will never be back.
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December 2023 by Brandi W.
I want to first say I have never left a negative review ever in my life on someone's business. I'm a business owner too and know life and people are not perfect. However, today was wrong on all levels from this business. I have taken my dogs here over this past year. They started off great. The last few times my dogs were never like I wanted but I'm not a person that gets overly upset over my babies not being perfect. I was told of a VIP deal that is 25 dollars extra per dog and you can come in at 8:30 am and they only work on your dogs which supposedly gets them in and out quicker without being left in crate. Normally I drop them off at 9 and pick them up by noon. I hate them being crated so I went with the VIP. I dropped them off at 8:30 this morning and around 1 I called to ck on my babies. (Some VIP this is taking longer than regular grooming ) I was told they were about finished I could head that way. upon arriving I had to pay first before getting my dogs. I'm assuming it was the manager said to me " they have been working on your babies all morning non stop. You requested their hair stay long so they had to work to get nots out" I respond and said ok . If that was the case than ok I just wanted them to be like I asked. The girl taking my money (300 dollars) two dogs to get groomed went to get my dogs. when they hand them to me they were completely body shaved. She noticed my face and said would you like for me to get the manager and I said yes. I waited 5 min with two dogs and no one ever came to talk with me. Two main issues here ... one it don't take 5 hrs to body shave two dogs you guys normally do this in 3 hrs or less. So you ripped me off by making me pay 50 more dollars for a VIP grooming. Second thing is I asked for my dogs not to be body shaved. I left detail information about my dogs especially my standard poodle. For you to tell me they took longer to do because I wanted them left long and they took their time to get knots out and kept them long was a complete lie. You took their hair completely off. If that had to be done fine but don't lie to your customers. I can tolerate a lot but flat out lying and taken advantage of charging someone extra money for something you didn't do is a business not worth supporting. So I would highly recommend not supporting this business that is not truthful nor honorable to their customer.
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December 2023 by Lisa H.
Great small business and cool shop. I washed my pup and left with a treat. Great location just off 65
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November 2023 by Rich Hardison
Our groomer of 5 yrs left and we needed to find a new one. We gave Dee-O-Gee a try and so happy that we did. Penny and Shawn did an excellent job on both our girls (Chinese Cresteds.) Stella doesn’t have the most pleasing personality when it comes to groomers, and anyone even touching her paws, but Penny was so gentle and patient, and Stella’s nails have never looked better. Note: We are very picky about our girls, and how they are groomed. I took pics in showing how we would like them to look, and that’s exactly what was done. I highly recommend Dee-O-Gee!!
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November 2023 by Lindsey T.
UPDATE : Since you want to have that type of response and even after speaking with you - instead of taking responsibility for the terrible service we received (and I still tipped 25%) here are additional photos. I fully understand how the grooming process works which is why I would NOT want the lopsided ear fixed because it was incredibly short! He also was there approximately 5hrs and 40ish min if you would like to be exact ;) - I took the photo at 4:26pm when I pulled in my driveway and he was dropped off at 10:34am. ALSO when you put me on hold (without putting it on actual hold) the customer checking out was not pleased with the cut their dog received either because you were explaining to him how it would grow back in about 2 weeks and would look much better! So instead of being a business owner who accepts when things are wrong you are clearly the type who puts it off on everyone else and therefore it's all of OUR faults as to why our dogs have issues once leaving YOUR place of business!AND you want to accuse me of being from a competitor as to the reason for my honest review! -- Maybe your "good reviews" are bots or you or paid for.Please see photos for the scratch AND missing hair ;)
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November 2023 by Carolynn S.
Shawn at Dee-O-Gee-Franklin has been an absolute lifesaver. From the day we got our poor neglected rescue, Shawn has been an absolute blessing. Our Roscoe is a Sheepadoodle that had never been groomed...and she and Penny have been so patient with him in providing positive grooming experiences as he gets used to what it means being pampered. When I asked about training, she referred us to Sabrina, an animal behaviorist, that is a Godsend in helping us help him as he learns what it means to be loved and a part of a family. Can't sing their praises enough...people that truly care about the critters they are in the business for. Thank you!
