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January 2024 by Walt Weller
DO NOT GET YOUR DOG TRIMMED HERE! The people doing the trimming are inexperienced. They trimmed my dogs hair and while doing so cut him so close he had multiple cuts on his leg and red raspy burns from the electric trimmer. Then blamed my dog. Tried this place to support a new local business but will never be back.
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December 2023 by Brandi W.
I want to first say I have never left a negative review ever in my life on someone's business. I'm a business owner too and know life and people are not perfect. However, today was wrong on all levels from this business. I have taken my dogs here over this past year. They started off great. The last few times my dogs were never like I wanted but I'm not a person that gets overly upset over my babies not being perfect. I was told of a VIP deal that is 25 dollars extra per dog and you can come in at 8:30 am and they only work on your dogs which supposedly gets them in and out quicker without being left in crate. Normally I drop them off at 9 and pick them up by noon. I hate them being crated so I went with the VIP. I dropped them off at 8:30 this morning and around 1 I called to ck on my babies. (Some VIP this is taking longer than regular grooming ) I was told they were about finished I could head that way. upon arriving I had to pay first before getting my dogs. I'm assuming it was the manager said to me " they have been working on your babies all morning non stop. You requested their hair stay long so they had to work to get nots out" I respond and said ok . If that was the case than ok I just wanted them to be like I asked. The girl taking my money (300 dollars) two dogs to get groomed went to get my dogs. when they hand them to me they were completely body shaved. She noticed my face and said would you like for me to get the manager and I said yes. I waited 5 min with two dogs and no one ever came to talk with me. Two main issues here ... one it don't take 5 hrs to body shave two dogs you guys normally do this in 3 hrs or less. So you ripped me off by making me pay 50 more dollars for a VIP grooming. Second thing is I asked for my dogs not to be body shaved. I left detail information about my dogs especially my standard poodle. For you to tell me they took longer to do because I wanted them left long and they took their time to get knots out and kept them long was a complete lie. You took their hair completely off. If that had to be done fine but don't lie to your customers. I can tolerate a lot but flat out lying and taken advantage of charging someone extra money for something you didn't do is a business not worth supporting. So I would highly recommend not supporting this business that is not truthful nor honorable to their customer.
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December 2023 by Lisa H.
Great small business and cool shop. I washed my pup and left with a treat. Great location just off 65
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November 2023 by Rich Hardison
Our groomer of 5 yrs left and we needed to find a new one. We gave Dee-O-Gee a try and so happy that we did. Penny and Shawn did an excellent job on both our girls (Chinese Cresteds.) Stella doesn’t have the most pleasing personality when it comes to groomers, and anyone even touching her paws, but Penny was so gentle and patient, and Stella’s nails have never looked better. Note: We are very picky about our girls, and how they are groomed. I took pics in showing how we would like them to look, and that’s exactly what was done. I highly recommend Dee-O-Gee!!
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November 2023 by Lindsey T.
UPDATE : Since you want to have that type of response and even after speaking with you - instead of taking responsibility for the terrible service we received (and I still tipped 25%) here are additional photos. I fully understand how the grooming process works which is why I would NOT want the lopsided ear fixed because it was incredibly short! He also was there approximately 5hrs and 40ish min if you would like to be exact ;) - I took the photo at 4:26pm when I pulled in my driveway and he was dropped off at 10:34am. ALSO when you put me on hold (without putting it on actual hold) the customer checking out was not pleased with the cut their dog received either because you were explaining to him how it would grow back in about 2 weeks and would look much better! So instead of being a business owner who accepts when things are wrong you are clearly the type who puts it off on everyone else and therefore it's all of OUR faults as to why our dogs have issues once leaving YOUR place of business!AND you want to accuse me of being from a competitor as to the reason for my honest review! -- Maybe your "good reviews" are bots or you or paid for.Please see photos for the scratch AND missing hair ;)
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November 2023 by Carolynn S.
Shawn at Dee-O-Gee-Franklin has been an absolute lifesaver. From the day we got our poor neglected rescue, Shawn has been an absolute blessing. Our Roscoe is a Sheepadoodle that had never been groomed...and she and Penny have been so patient with him in providing positive grooming experiences as he gets used to what it means being pampered. When I asked about training, she referred us to Sabrina, an animal behaviorist, that is a Godsend in helping us help him as he learns what it means to be loved and a part of a family. Can't sing their praises enough...people that truly care about the critters they are in the business for. Thank you!
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October 2023 by Youngmans Shoes
Wide variety of services. The store has a wonderful environment — all the employees are positive and welcoming. I love the affection my dogs get in Daycamp, I love the dog park here in Berry Farms. Their groomers also do an excellent job at keeping my pups looking cute after a groom. The kibble selection is also amazing, lots of nutritious and healthy options. As well as raw and frozen foods too. They even have a self wash, comes in so so handy!!
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August 2023 by Claire and Lily
We are new to Franklin. Was super stressed about finding a new groomer we would be happy with. Well we found the best! Penny at Dee-O-Gee in Berry Farms. She did an amazing job on our sweet boy. We will definitely be sticking with her❤️
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August 2023 by jon moore
Awesome place for your pet!! Love the very talented groomers. Even have a self service dog wash area. Plenty of toys, treats, and food choices as well!
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July 2023 by Megan Henry
Idk why people are so concerned with the replies? This is a SMALL BUSINESS- not corporate backed. Isn’t it more important that your dog is cared for and loved?? We have a Poosky puppy who was rescued and she felt safe here. I think that says A LOT.I think it’s great that someone would even take the time to respond to the reviews and address things. They’re defending their business, their character, etc. idk what you all see when you go in? But clearly you’re probably acting a certain way because I have never had an issue going here, calling in, etc. always treated the same so idk but it seems like to me the “bad reviews” aren’t really that honest.All this to say: I’d trust them with my dogs anytime!
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July 2023 by Shayne B.
I would be remiss if I didn't start this review by saying that Dee O Gee did not provide great and friendly customer service to me at first. The owner, Shawn, responded to an inquiry very promptly and scheduled my dog for a groom + deshed the very next day. I made a very clear request to Shawn regarding my dog being put in a queue while sitting in a kennel without me there. He has significant separation anxiety and has never been in a scenario where he would be left in a foreign place for that long, much less in a kennel for that long. While I understand this is a normal practice, Shawn made it known that if I brought him in at exactly noon that he would be immediately tended to and it would not take more than 1.5 hrs, to which I agreed to the appt. I brought him in at 11:55 and was immediately told it would be 3+ hours before he would be finished and I had to walk him in to put him in the kennel. I would have also brought him in for the first available morning appt so that he would not have had to wait as long as he did today. I picked him up 3.5 hours later and put him in the back of my vehicle. When I get home to get him out there was a ton of dog hair all over the car and I am currently petting him grabbing handfuls of hair, even with the additional cost of the "de shedding" treatment I paid for. Overall the folks here are very kind and I'm sure took great care of my dog, but the results and the experience vs what I was promised will be enough of a deterrent to not be a recurring customer.Update: obviously this owner has a habit of attacking any customer that has an adverse experience with her business. My dog has been groomed by the same groomer on a 6-8 week schedule (depending on the time of year) for his entire life, only until I had moved to Franklin had I needed a new groomer. I had to go take my vehicle to a car wash and get it vacuumed out due to the hair left in the car AFTER his "3 hour groom". To say I have no experience with grooming is just a guise to protect your sub par grooming practices. Oh well, some businesses you just have to deal with like this.
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June 2023 by Derek Dennis
5 stars! (‘Great place!
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June 2023 by connie keffaber
LOVE this place! This is my first experience with them yesterday. My longhair cat Moo has had severe matting and she wouldn’t let me get near her with a brush or scissors, so professional intervention was required. But I have had a really hard time finding someone…. Vets don’t groom, even though the shave was needed to relieve pain… Groomers don’t do cats, or they are booked out for months. Finally I was recommended to Dee O Gee by a friend who volunteers at the local animal shelter, who said they do groom cats. I was delighted to get an appointment quickly through their facebook page. I received a confirmation text and showed up in the Berry Farms location on time – only to find they had no appointment for me. Turns out I mistakenly connected with a similar named groomer in Ohio ☹☹But as they were petting Moo, they felt how bad the matts were. “We’re not letting you go home like this.” They squeezed her in their schedule, and an hour and a half later, I picked her up - clean, calm, shaved down and matt-free! She no longer hides under the bed being antisocial, she’s out and about, showing off her sexy new hair-do (which scares my other cat, lol!) The compassionate people at Dee O Gee saved my poor cat from painful matts and returned to me a happy pet!! I am so grateful, me and Moo thank you!!PS I did call the Ohio groomer (Dee OH Gee) to tell them I’m an idiot and apologized, and they were actually super nice also!
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May 2023 by Hannah P
Horrible service. Don’t take your dog here it’s not worth your money. I am customer.
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May 2023 by Taline Indra
My fur babies love coming here. They are always well taken care of. The groomers do an excellent job every time my puppies come there. The staff is amazing. The owner is awesome and very knowledgeable. I absolutely adore this place and highly recommended it
