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February 2024 by Dwight Speight
Exchange a pair of pants for my wife
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February 2024 by Gaye Woodward
Love this Dillard's store
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February 2024 by niceperson innashville
Wendy at the Lancome counter is fantastic. She definitely understands excellent customer service as well as represents Lancome very well. I will use this store for all my cosmetic needs.
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February 2024 by Tom Foran
Great selection. Very nice and helpful staff.
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February 2024 by Rakesh Pednekar
Superb outlet for superb shopping..Lots of brands available here..Nice shopping experience..
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January 2024 by Joanna Dunn
i personally will never shop here again. i came two days ago to buy a dress but i didn’t like how it fit (i didn’t try it on, my mistake). when i bought the dress it had dirty deodorant stains on it so i asked for a discount if i was going to buy it dirty. i come back to return it and im told im unable to return the dress by a sales associate who had a horrible attitude. i no longer had the tag & when i told her i lost it she gave me the dirtiest look. she proceeds to yell at me saying she told me when i bought the dress that it was unreturnable — which i don’t remember her saying. please avoid franklin dillard’s because of this horrible lady.
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January 2024 by Jamie Brewer
Chris Kelley in the men's department was absolutely hands down THE BEST help with finding my son the perfect suit, shirt, tie, and shoes for his first formal. Dillard's need not lose this man!!
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January 2024 by Steven Ludwig
Excellent staffing in the men's department. I love the ability to shop online and in person, depending on the situation. The staff really knows the merchandise; rare in this day and age.
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January 2024 by Luis Luz
My wife and I were at Dillards yesterday trying to buy a dress for her but The atmosphere felt like a long time with a lot of looks and people who work there following us. I have gone to more expensive clothing stores and they don't do that than when we decided to go to pay the cashier was rude like very racist and she told us oh this dress have a different price is more expensive so we couldn’t buy the dress and we didn’t feel comfortable to bad Dillard at cool springs!!!! My English is not really good but I’m trying my best
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January 2024 by jillian
BAD EXPERIENCE. Lady told me and my friends to leave and now im angy???
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December 2023 by Brian Kissee
Good selection of shoes
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December 2023 by Lindsey Newman
They are dishonest . Don’t ever send your returns back via mail. Sent several things back in one box and was credited for 1 item. Called several times and said “they’d look for it in the warehouse” . Well i knew that wasn’t going to end well. Of course they didn’t find the items. So now i am out $200 - always ALWAYs go in store . Employees aren’t capable so you have to watch over them to make sure they aren’t cheating you out of money . Must be desperate times for such a big company . Never had such horrible customer service
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December 2023 by Teresa Hall
The manager that works at the fragrance area is super nice! I love this store.
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December 2023 by Nico C.
Nice clothes but old guy worker kept following me around the store and couldn't let me look at the clothes he thought I was stealing.
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December 2023 by Paula I. Cirulli, Realtor , CLHMS Guild, CRS, GRI
Quality, still ylish clothes and shoes. There its 9a guy who works on the shoe department who is a 5 star employee.