Discount Tire, located on the west side of Franklin, is a trusted tire and rim shop known for its excellent service and competitive prices. Customers appreciate the wide selection of tires and wheels available, as well as the convenience of services such as tire installation, rotation, balancing, and free flat repairs. The staff is often described as polite and attentive, ensuring a positive experience even during busy times. While many customers express high satisfaction with the service, there are some concerns about specific issues, such as lug nut problems and the need for manual transmission expertise. However, the overall customer service is praised, with staff members like Nick and Jack receiving special mentions for their accommodating and friendly attitudes. Quick service is a highlight, with some customers reporting that their vehicles were ready much sooner than expected. The store also offers the option to make appointments, which many find helpful in reducing wait times. Overall, Discount Tire has built a strong reputation in the community for providing quality products and caring customer service, making it a recommended choice for tire needs.
Service was great! I was helped right away. They got my car in a few minutes before my appointment time and was done before the time I was told! Very fast and convenient experience. Have used discount tire fore several years and this is the best location!
March 2026
Friendly and professional staff. Very conscience of my time. Discount tire also offers ongoing free air adjustments and rotation of tires when you buy there tires. Great service!!
February 2026
Jeremiah at Discount Tire provided one of the best customer service experiences I’ve ever had and has completely restored my faith in humanity! I came in during a tough situation, and he treated me with respect, patience, and genuine care. I 1000% recommend this location over anywhere else!
