Discount Tire, located on the west side of Franklin, is a trusted tire and rim shop known for its excellent service and competitive prices. Customers appreciate the wide selection of tires and wheels available, as well as the convenience of services such as tire installation, rotation, balancing, and free flat repairs. The staff is often described as polite and attentive, ensuring a positive experience even during busy times. While many customers express high satisfaction with the service, there are some concerns about specific issues, such as lug nut problems and the need for manual transmission expertise. However, the overall customer service is praised, with staff members like Nick and Jack receiving special mentions for their accommodating and friendly attitudes. Quick service is a highlight, with some customers reporting that their vehicles were ready much sooner than expected. The store also offers the option to make appointments, which many find helpful in reducing wait times. Overall, Discount Tire has built a strong reputation in the community for providing quality products and caring customer service, making it a recommended choice for tire needs.
Good customer service. The only negative is after my tires were balanced and rotated only the driver side tires were aired up.
September 2024
Not a bad Discount Tire. Good customer service and they will take good care of you. If you drive a manual transmission, make sure they have an employee on site who can drive a manual transmission. I smelled my clutch when I received my car.
June 2024
Best discount tire location I’ve visited. Greg and Donny are super helpful and take good care of their customers.
