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February 2024 by Sandra Nuyens
We encountered our second flat tire on a two week trip. We made it on a wing and a prayer with only 7psi in the tire when we arrived. Justin greeted us and found there was a 4 inch steel rod in the tire. He told us that Dscount Tire will patch a tire for free even if it was not purchased through them. After a thorough check if the tire, there was also another small leak. We were very impressed by all the hard working employees.
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February 2024 by Matthew Mayer
Always friendly service. The prices are fair based on the market. Even though I've been going here for over a decade. I still price check every time.
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February 2024 by Shayla Shantell
Everyone was very kind and helpful. Thank you ??
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February 2024 by Randy G.
Construction in my neighborhood left me with one flat and one punctured tire. Nik was great on the phone and offered to get me in that day with no appointment. Jaxson helped me in the store and was great on getting me the right price tire and even verifying warranty to get me a discount. What started as a really stressful day they made super easy. I'll send everyone I know to this location.
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January 2024 by Kayli Kerchner
Super friendly and helpful!!! :) Accommodated me as a walk in (in the evening)
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January 2024 by Kirk Youngdale
Employee very well trained and experienced.
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January 2024 by Nadine Apkarian
Very efficient.
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December 2023 by John R.
Usually don't take time to do a review but was concerned about the "shady" business practices going on at Discount Tires in Franklin TN. Twice now have gone in with two different cars with tires purchased from this discount tires store in last couple months. Both times we had a slow leak. The tech wanted to sell us new tires and refused to fix the leak both times or rotate the tire as I was told they would anytime when I purchased them. Tech told us tires were unsafe. Went down the road each time to Moody's tires in Franklin TN and they fixed and rotated. Had to pay because did not purchase from them. I asked if the tires needed to be replaced and they said we had about 10k miles left before we needed to replace. So not unsafe! Seems like Discount Tires needed another sale and didn't care about their customer or the environment. Shame on them.
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December 2023 by D F
I have been going to DT for 16 years. I take all my cars there. Great value. Great customer service. Fast! Highly recommend Discount Tire!
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December 2023 by JB McRee
I cannot praise Discount Tire in Franklin enough. After recently moving to Nashville, I discovered a nail in my tire and visited their shop. I was astounded to learn that they offer tire patches free of charge. Upon inquiring about their business model, the gentleman assisting me explained that ensuring everyone's safety on the road is a priority for them, hence the complimentary service. Needless to say, this exceptional experience has made me a loyal customer. Now, I entrust all my tire-related needs to their capable team. Exceptional service all around!
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November 2023 by Alicia Johnson
Every time I have gone to a discount tire it has been a pleasant experience and this location is no different! Everyone was so kind and friendly. They make an effort with the little moments and that makes the overall experience so much better! Can’t thank you guys enough for helping me with my tire. I really felt well taken care of!
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November 2023 by J. Barrett
I have been here a couple of times, and overall pretty good customer service both times. They do go out of their way to try and help you, which I appreciate. This last time was a pretty seamless experience and I was able to get in and out in about an hour with two tires getting changed. Aiden and Greg are great to work with.
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October 2023 by Luigi Dionisio
Take about fast and friendly service 4 new tires ,in and out with in an hour and half . Awesome staff. A+
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October 2023 by Robert Fulcher
Jax is the dudeHad a poor experience at this Discount Tire some months ago with a pushy rep. Had to stop in today due to tire damage and Jax got me all taken care of. Very professional and thorough, much appreciated.
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September 2023 by Chad H.
Great work, but bad communication. I came in at 9:30. They said bring the car by 11:30 am and we'll be out by 12:00. They delayed two times when I asked at 12:00 then 12:15, only when I confronted the delay. It's 12:40 and I'm still waiting. Their communication app didn't update to facilitate good communication either.
