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January 2024 by Danielle Kaplan
I had the most incredible experience at this location today! I needed a different size shoe ordered than was in stock at the store. Lori was extremely patient, kind and helpful. She assisted me with my order and made the whole process so easy! I’ll come back to this store even though I live in North Nashville purely because of the incredible service Lori provided.
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January 2024 by Deborah Sarason
DSW is a great place for shoes. I usually shop online, but I stop by the store if I am in the area. The people who work their are consistenly helpful and professional if you have a return they are very nice about it. I like their VIP program and have earned some nice discounts. Shoes have gotten very expensive even at their discount, I usually wait for sales, which really offer allot of items at discounts.
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December 2023 by Cathy CLark
Great Christmas specials!
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December 2023 by Rebecca Duval
I am going to Cancun in December. I found some great sales on sandals. Employees were helpful and nice
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December 2023 by Lisa McGee
Why am I standing in line for 20 min while only 1 lady is working and the guy and other girl are just watching with several ppl in line?! And, are you not allowed to get a bag or do you just have to walk out with all your items falling all over
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October 2023 by Nicole Smith
Update your hours for christ sake!
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July 2023 by Brianna Simmons
Great shoe selection! Found what I needed. However, they should be more mindful of unconscious bias against minorities. Lori went above and beyond to greet a white customer and simply ignored me when I came in right behind the woman. She was also kind of short with me asking for my phone number and not saying hello/ how are you at the register but politely greeted more white customers after I left the line. Just because people don’t say anything in the moment does NOT mean they are not paying attention to these types of actions. If you can’t treat ALL customers with the same quality of service don’t work in retail! Just calling it like I see it.
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July 2023 by Jimmy boy
Good selection of shoes, decent prices.
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May 2023 by Marcia Daugherty
Huge selection. Clean store, well-organized, value prices.
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March 2023 by J. Barrett
Generally speaking, a good place to shop and grab some shoes, especially if you're looking for a dress shoes and perhaps boots. The selection varies from time to time and sometimes you will find great value and other times the prices are just not great. I do recommend checking it out if you're trying to stay away from the mall chaos.
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February 2023 by Mandy Whitley
I was there in February of 2023 and Lori helped me so much during checkout when I was having trouble getting a code to work - thank you!
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July 2022 by Angelina Bublik
Last time I came into the store, about a month ago, the employees were so busy gossiping about a different employee that there was no one to help. The gossip continued during check out as well..... allll the drama that I, as a shopper should not hear. Today I decided to do a quick curbside pickup, remained on the line for a good five minutes with constant ringing and no one picked up. Decided to come inside and pick up instead, thinking they are probably busy. Inside, the two “cashiers” were busy giggling and scrolling on their phones. There was no line, the store was basically empty, yet they could not rip themselves away from their phones for five minutes to take out an order. I understand that there’s a “shortage” of workers and all, but the store was empty, there was no line at checkout either. The employee behavior was unacceptable.
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June 2022 by What's Up Nashville
I often shop at this DSW…The selection is great and the staff especially the check out staff are great!
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April 2022 by Pamela S.
Sadly disappointed. Most of the shoes were DSW's own brands. They even have knock off of Coach called coach and four with a coach and horses as the logo. So Shady. Won't be returning
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February 2022 by Nicole Anderson
I tried to return a pair of shoes with the receipt that was never worn and got denied! Yes it was past the 90 days but You make it pretty hard to return items when the store either opens later In the day or is not open at all. Why punish your customers like that. I guess they don’t want the business. They just lost this return customer. Work customer service ever
