-
April 2023 by Merrick Hersom
I recently had the pleasure of speaking with Kasey (I believe that's how it's spelled) from this StateFarm three times in a day, and each time she was incredibly patient and helpful. I had questions about setting up and adding a driver, inquiring about monthly costs for a portion of the driver, as well as providing step by step how to get lower monthly cost by set up through an app called Steel Clear, among other things. Kasey patiently explained everything to me with a welcoming tone, making the process much smoother and more enjoyable.Kasey's professionalism and knowledge were evident throughout our conversations. She took the time to thoroughly address my concerns and provided clear explanations, making sure I understood all the details. Her friendly demeanor and willingness to assist left a positive impression on me.I must say, Kasey is a great person to speak with on the phone. Her exceptional customer service skills and commitment to providing excellent support are commendable. I truly appreciate the outstanding assistance she provided and the time she spent helping me with my inquiries.Overall, my experience with Kasey was top-notch. She made my interactions with Google a pleasant experience, and I would highly recommend her assistance to anyone in need. Thank you, Kasey, for your patience, professionalism, and excellent service!
-
November 2022 by Robert Blair
I have used Ed Underwood and State Farm for several yearsAs my Insurance agentIt is always a great experienceThe staff is extremely helpfulAnd accommodatingHighly recommend
-
October 2022 by Ginny Staggs
I’ve been a customer for years. Ed is knowledgeable and thoughtful, with a top-notch team who knows their customers and is available when I reach out. Some business relationships I am more comfortable with personal service and insurance is one of them. No drive-through insurance for me, even at lower rates.
-
October 2022 by Pam Dozier Lineweaver
We have been with Ed Underwood for many years and Ed and the staff has always been ready to help and find the best way to serve us with respect and reliability. We highly recommend him and his team!Vic & Pam Lineweaver
-
October 2022 by Brian Sinkiewicz
Best office in TN. Our agent is Kasey and she always makes sure to check for any discounts we’re eligible for and that’s so helpful with our kids all driving now!
-
October 2022 by MooseGod Playz
Great Staff! We love out agent and are very happy we switched to Ed's office. Our only regret is not switching sooner.
-
September 2022 by Scott Dover
Called in and talked to Denise in regards of Home, Auto & Life Insurance, she had such a pleasant personality & was extremely Helpful on answering all my questions! I was looking for more options & Better rates & was so impressed of How knowledgeable she was to provide me Professional Advice. I would Highly Recommend Ed Underwood & his Professional staff at State-farm!
-
September 2022 by Ellen Maddux
Ed Underwood is an excellent agent. He was extremely helpful and met all of my insurance needs! The staff is very knowledgeable and I felt confident that I was given the amount of insurance I needed. You can’t beat the location! I would highly recommend this agency!
-
September 2022 by Miranda Russell
Kasey Miller has been such a blessing to us. We recently had an accident and she was extremely attentive to our situation in order to get everything resolved quickly and efficiently. She is very responsive to any and all questions we may have. With 2 teenage drivers, the peace of mind having a great insurance agent is priceless! We would never even consider anyone else!
-
September 2022 by Renee Russell
Ed’s office has a great staff and everyone is local. When you walk in you are greeted with a smile and they are always eager to help you with whatever you need. They all were Very knowledgeable and Ed is always accessible.
-
September 2022 by Lila
I came to Ed’s office as a first time driver and was so new to the entire process. Kasey helped me get set up with all the coverage I needed and always answers any questions I have with a smile. Highly recommend!!
-
September 2022 by TD Vaughn
Thankful to have found Ed’s office. As a Franklin native I like supporting local! Ed makes himself available for his policy holders. His staff is very friendly and helpful.
-
September 2022 by Eddie Solomon
I would rate this office ten stars if I could! They really go above and beyond in helping make sure my businesses are fully insured. Ask for Kasey Miller if you ever need insurance help!
-
September 2022 by Charlie Benson
If you need insurance, definitely come to this office! I transferred my coverage from a different state and it was seamless and I even saved money. Really well run office!
-
May 2022 by Lisa
Isabella was absolutely wonderful in helping us resolve an issue that was frustrating. This situation was not anything that Ed Underwood caused but when we called the office, Isabella answered and went out of her way, making phone calls & promptly got back to us with the answers and information we needed. She was extremely professional and so very sweet. Isabella is definitely a valuable asset to State Farm!
