Family Leisure Franklin is a business that provides pool, hot tub, and outdoor furniture products and services. Customers consistently describe the staff as super nice, helpful, knowledgeable, patient, professional, and efficient. The associates are noted for going over and beyond, offering clear explanations and taking time with customers without making them feel rushed. Specific departments highlighted include parts, chemicals, and sales. Reviews mention positive experiences with associates in the parts department who are helpful in finding parts for older pools, even providing detailed printouts for future reference. In the chemicals department, staff are praised for being super knowledgeable and professional, expertly guiding customers through processes and product options. Sales associates are commended for being considerate, patient during negotiations, and efficient in arranging delivery. The delivery service is also frequently praised as great and fantastic, with teams described as on time, very nice, and considerate when assembling items. Customers report that products are reasonably priced and that the overall experience is enjoyable and five-star, leading to strong recommendations. The business is recognized for turning a frustrating situation into a positive one, with customers leaving thrilled and happy with both their purchase and the service received.
Spencer Burke has been a life saver with the help on problems with my above ground pool this year and last year! I had water problems and he gave me great advise on clearing it up! If any of my friends have trouble with their pool I tell them to call Spencer!
June 2026
Just wanted to leave a great shout out for Spencer at the Franklin store- he absolutely goes out of his way to help and educate his new customers. We bought a new pool there and he has covered every question and been so helpful. Spencer has a huge knowledge base and is so helpful to his customers. Go see him!
June 2026
These guys are great. Installed at the time they said it would be. Best part is they answered any questions we had. Love the pool school!
