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September 2023 by dan santomero
I’m sure they know their stuff but I went in there to buy a condenser fan motor but wouldn’t sell it to me because I’m not a licensed HVAC business. I thought this was America? Their loss on $150 I would of gladly spent
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May 2023 by Jim A.
Hvac counter is useless. Guy with long beard couldn't more useless or less friendly. Didn't want to use Amazon but it's cheaper and i can get what I need in one day.
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March 2023 by Danielle Lawson
I had some hiccups in a plumbing project, the manager Chris was professional and understanding.
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July 2022 by Steve Shirley
The gentleman that tried to help me was very aggressive and rude, He said he was the general manager buy would not give me his name. Bad service
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January 2021 by Allison Warrick
I bought some materials some duct work didn’tUse it all tryed to return and they said no cash in building 3days in row they sale u stuff but won’t take nothing back DO not buy from here bunch of rip offs terrible place wish I could give 0 stars hope they shut down
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November 2020 by Sarah D
Best customer service hands down!!!
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October 2020 by Mike Ulm
JV is the best guy Ferguson employees. I think the world of the Franklin store they have unsurpassable customer service. They are my #1 for all my job material needs, thank you Ferguson.
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August 2020 by Mike Baccash
I went to Ferguson to see about a new cartridge for my shower/tub. I was greeted by J.V. and he couldn't have been more helpful and knowledgeable about my problem and quickly resolved the issue. He has so much personality and kindness, that it was such a pleasure to do business here. J.V. is an invaluable employee and I know that I will frequent this store because of him. Thanks again J.V. and I hope you receive the accolades that you deserve! Take care!
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July 2020 by Christa Hoover
This place has all the answers. Jeff Vinson went above and beyond to help me with my water heater. I appreciate a place that is knowledgeable and friendly. If i could give them more stars I would!
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June 2020 by Michael Buckley
Great service!!!! So far every Fergusons I've been to gives excellent service, then I'm in one just about every day they're open
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February 2020 by Heather Johnson
I needed a Delta bronze finish tub spout and had some difficulty finding what I needed. I visited the Ferguson center and the staff were very knowledgeable, helpful, and friendly helping me solve my "spout dilemma." Thank you for being so helpful. Great customer service.
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January 2020 by Old Greggory
Very helpful staff. I am not the technician type and thought I was in a pickle. But these gentlemen helped me out and a nice young fella even carried my bag out to my truck.
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September 2019 by Kaci Wooldridge
I knew this was going to be a good experience when we arrived and secured a front row parking spot. (one of my top priorities when reviewing an establishment) Employees were friendly and extremely knowledgeable. They determined the best product for our needs and provided it promptly. Plenty of seating is offered at the checkout counter so you don’t end up wasting any precious energy standing to pay. (my second priority when determining a review score)
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August 2019 by Joel Smith
Went to buy a part for an air conditioner. The HVAC counter employee wanted to know what account to bill. I told him it was for me and I don’t have an account. He then said it was illegal for him to sell it. Funny thing, a competitor sold it to me shortly afterwards. They lost a sale and a future customer. I have no reason to use them again.
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August 2019 by John Wittman
I had been working with several different associates to secure the trim parts necessary to connect a Mountain Products stopper with an MTI free standing tub. No luck until I stopped at their Franklin location and met with Chris Lassiter. He defined the problem and had everything addressed and ordered for overnight delivery in roughly 15 minutes.
