-
March 2024 by Jason Morris
My girls and I eat here frequently and this time Saturday 03/23/24 was a let down. While the sandwich was solid the restaurant was out of several drinks in the machine. There was trash everywhere and almost every table was dirty with crumbs. I mentioned to the lady behind the counter that the soap was out in the mens room and they just stared at me. I expect better. I am sorry this was a bad experience. I won’t be back for a while.
-
March 2024 by Jonathan Tarr
BOGO med hook & ladder. ~$4.50 ea.Great deal decent flavors. Ham flav is perceived well; unlike other chains ( JJ)
-
March 2024 by Matt Chamberlin
Store is clean and orderly. The staff was nice and attentive to the order and all customization requests. Sandwich was great. They got my to go order out quickly even without ordering
-
February 2024 by Taylor Lancey
Terrible service,absolutely rude ,cold food the girl with the braids, and the cashier with tattoos on her neck was so rude and disrespectful cursed about a kid dropping chips on accident.turned lights off at 8 when they close at 9 and turned there lights off when another costumer had came.do NOT come here I do not recommend.
-
January 2024 by Tennessee Loon
Extremely expensive and the restaurant concept is really cringy.
-
January 2024 by Cameron Arnold
Excellent food and workers were very friendly. Getting your food was somewhat slow and the prices are a bit high, but the food quality is great.
-
December 2023 by Mayra Mercado
Excellent sandwiches and great folks working in the cool springs location.
-
November 2023 by Debora Smith
On the evening of November 6 my son and I made two mobile orders as usual. When we walked into this restaurant, the young lady was ready to take our order. However, she had an attitude when I requested military discount with my valid military ID card in hand. She told me to get a medium drink. When I asked for potato chips, she said it wasn't included. No fuss. However, I'm usually given a free drink and potato chips. I've eaten Firehouse Subs in several states including this location several times. I'm always told to grab a drink and chips including at this location. She looked at me with a hateful look on her face and walked into the back. That was the first and last that we saw of her. I don't know what was happening before we walked into this restaurant but the only person that spoke to us was the Black guy behind the counter while everyone else just looked. I don't expect workers to be so ill-mannered especially when we are loyal patrons to this restaurant from out of state and spending our money.
-
November 2023 by Chad Wood
My wife and I just left this place.... as usual the food was good but the young high school kids that took our order were rude. My wifed ordered and they were hateful. I picked up the food when it was ready and said, thank you. They looked at me with a hateful look on their face and didn't respond. Management needs to address this and tell their employees they need to be polite. We visit this place often but may not come back to this Firehouse if we feel like our food might be spit on for no reason. Lol I don't care if I do or if I don't hear, Welcome To Firehouse,..but they Didn't even say that. They were all pretty angry and upset for whatever reason. Acted like it was a problem for us to talk to them to order our food. We've all been Young and have had jobs like this while in school. But kids these days are awful. No manners or politeness..sad society
-
November 2023 by Ehren Addis
Crazy Rude staff. Would have taken them out back and fired them on the spot for the way they treated me. It was the 2nd time. Multiple people have complained about these very poor hires. It can be as simple as asking for an extra pickle to them totally making the wrong food and then telling you what you said despite an accurate receipt starring them in the face. It's all downhill from there.
-
November 2023 by Judith McFarland
The only ones in the shop! What???Kid-friendliness: Come in for lunch!
-
November 2023 by Ehren A.
Crazy rude for the second time! Fire the white long haired kid and short Hispanic lady making the food. Ordered a large and was offered a split basket for my wife and myself. Called my name and saw I had a medium sandwich to go. I asked about it and for the split baskets. Literally several asks to get two baskets and two pickles. She spoke perfect English. Got loads of attitude and called them on it. Long haired white kid looked at me defiantly saying you told me medium. What? Pulled the receipt out from my wife who ordered and was like excuse me???? He was dead wrong. You don't treat me or my family like this for all your mistakes. Would have fired them both on the spot if that ever happened on my watch.This wasn't the first time and I'm not the only mentioning the attitudes.
-
October 2023 by ryan johnson
Not the best experience this time.had a online order to be ready for pickup at 710 arrive at 715 .order has not been even started and the place was empty. Needless to say I did get my order by 730
-
October 2023 by Tammy Stanfield
Food was good but looked thrown together. We were only ones in restaurant.
-
September 2023 by Shianne Schrieber
Showed up to grab a sandwich and they lock the doors early before closing and turned all the lights off as I was standing outside and just looked at me. Their hours are until 9pm but apparently they won’t serve you in Franklin past 8:30.
