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January 2024 by Viola Williams
The team was quick and efficient. They made sure to check out everything before I left to make sure I was safe on the road. I live 35 minutes away from them but don’t mind the drive as I know they are the best team!
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January 2024 by Megan C
This location is why I choose Firestone for all things with our Ram Promaster vehicle maintenance. My husband and I travel often for work and while working in Franklin we stopped into this Firestone ( 10 minutes to closing) to see if they possibly had any last minute cancellations for the next morning as we would be leaving town to make our way back to New York and an oil change needed to be done. The younger then us service attendant who worked there that day was a complete gentleman, completely professional, wasn’t able to accommodate us for the morning which was totally fine but realized something was off with our back tire by the looks and filled all 4 tires with air as a courtesy. No charge. He could have just sent us off on the road. it was the end of the day. We were not local customers. We can’t express how grateful we were to be taken care of in that way by someone so thoughtful. I can’t wait to come back to Franklin so we can get our tuneups and oil changes with your team. Excellent through and through and I wish I knew his name because he deserves a raise!
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January 2024 by Megan C.
This location is why I choose Firestone for all things with our Ram Promaster vehicle maintenance. My husband and I travel often for work and while working in Franklin we stopped into this Firestone ( 10 minutes to closing) to see if they possibly had any last minute cancellations for the next morning as we would be leaving town to make our way back to New York and an oil change needed to be done. The younger then us service attendant who worked there that day was a complete gentleman, completely professional, wasn't able to accommodate us for the morning which was totally fine but realized something was off with our back tire by the looks and filled all 4 tires with air as a courtesy. No charge. He could have just sent us off on the road. it was the end of the day. We were not local customers. We can't express how grateful we were to be taken care of in that way by someone so thoughtful. I can't wait to come back to Franklin so we can get our tuneups and oil changes with your team. Excellent through and through and I wish I knew his name because he deserves a raise!
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January 2024 by Karen Staley
Gerald & Ryan & crew are always very kind, helpful & on the ball. I really like the constant text/email communication at each stage. I recently got my other car, a Lexus ,looked over at the dealership & they don't do that. I showed them Firestone's protocol & suggested they do the same !! Keep up the good work !!
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January 2024 by Tim Tyler
Gerald at the Franklin store is great to work with.
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December 2023 by Jay Wasack
This is the first time an oil change took less than 1 hour. Very pleased.
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October 2023 by Joshua Camp
Call went something like this: Me - “can I pay you for an alignment and get you to measure and adjust my front toe-in to my specs?”. Firestone: “what kind of car is it?”. Me: “Tesla, but it’s all custom and I have it setup how I want - it’s pouring rain and I just need the toe adjusted before I go to the track.”. Firestone: “Oh, we don’t have the software to do an alignment on a Tesla”. Me:”Umm, I don’t want it aligned to factory specs. Can’t you load it as a Civic or better yet, just measure it and let me tell you what to adjust? I can’t do this in the rain…”. Firestone: “No, if we don’t have the software we can’t - those are weird cars”. Me:” The suspension and steering is the same as every car made in the last 50 years… you know what, nevermind, I’ll find a real shop.”I wouldn’t trust anyone that doesn’t know how cars work to touch any of my vehicles. This a huge red flag. I called Gateway and we had a great laugh at the ignorance. An alignment works the same on 99.9% of cars… it’s not rocket science, people.
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September 2023 by victor barnes
Dropped my car off for an alignment. When I returned to pick up the vehicle I inspected it and found where the tech had damaged the tierod boot. When I confronted the service rep about it he lied and said it wasn't their responsibility. When I would not accept that excuse they agreed to fix the boot but I would have to leave car overnight. They called the next morning and said everything was ready, but when I arrived the boot was still damaged. When I talked to the sales rep(paulo) his initial response was to lie and deny damage. They refused to take responsibility for their incompetence. Do not trust this establishment with your business, they will damage something and lie to cover their mistakes.Service: Wheel alignment
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July 2023 by Stewart Nichols
Great place, quick service. They changed the oil in my 1996 Toyota Camry and did a courtesy check of the other systems.
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July 2023 by Ben Vaughn
Chris and Logan stayed late to address and issue that came up while getting a routine oil change. Very efficient kind and obviously care, as they stayed more than 30 minutes past close to make sure me and my kids had our vehicle for the weekend.Service: Oil change
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July 2023 by Bonnie Murphy
Took my yukon denali in and they told me it was a blown head gasket and I should have it towed to a engine shop.... the engine shop did great on my simple spark plug wires. When I dropped it off at Firestone. I told them I felt like it was spark plug related but they ensured me it was a blown head gasket. Wasted hundreds of dollars. Will not be back.
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July 2023 by Sheila E Shacks
I had to get a wheel alignment and oil change on the afternoon of Sunday, July 2nd. For whatever reason I must've invented in my head that the whole thing would take about 30 min. I was so wrong lol, it's like an hour which makes way more sense. Anyhow, after Firestone I was going straight back to my house to test/sell a jetski, then way out of town for the 4th, so still had to drive all night. And because of my own little fantasy world, I almost blew the whole carefully timed plan. Luckily, the two guys working up front that day were cool, knowledgeable, funny, & totally on top of the rush I did to myself. I wish I remembered their names! Two great guys who also saved me some money that day too! I think my mechanic was Bill & he also did great because no tires getting shredded to their early deaths. I didn't get a chance to really talk to him but thank you! But def the guys up front were the reason I got out w enough time & had lots of fun waiting instead of panicking. Really wish I remembered your names but you guys should really get a raise. Or a bonus. I hope whoever grants those is reading this. They are worth it. Thanks for being the best you guys and for all the good news that day too! I'll be back because of you.
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July 2023 by Christy Lee
I do not recommend firestone for your car maintenance. Last year I had my oil changed and they did not completely tighten my filter and I drove 3,000 miles before realizing my car was leaking oil. When I brought it back they did redo the oil change free of charge but at the next oil change 5,000 miles later I found out they tightened the filter so tight it broke the ring around the filter and was causing oil to leak.This is completely unacceptable and I will not be back! The Toyota dealership did send me a picture but I do not know how to add it to the post.Service: Oil change
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April 2023 by Scott Alessi
Came to shop without an appointment due to flat tire. Was told had to wait an hour and a half or more. However only waited 35 minutes and they did a great job getting new tire on the car.
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March 2023 by Jacqueline F.
I dropped my car off at 12 came back to get my car at 4:30. It had never been looked at I had a Flat tire with a donut on .I took the car and left . I couldn't be without my car overnight. I should have told up front we won't look at your until 6 pm . It very upsetting. I don't live there had no way to get home . Paid for a Lyft 2 times . This could be avoided if told the 6 pm time frame .
