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October 2023 by Drew Reynolds
They are always nice and friendly to me! Theybsay hello to me by my first name when I walk in! I go in every Friday and I haven't had a bad experience! Love the two employees that I see every week! Thanks for taking care of me!
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July 2023 by Mitch Strange
I had my information and banking account hacked from online banking, went in to get help, and was told that they don’t have enough workers to help me and to go to another bank location. Thanks for the help.
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January 2022 by Ray Lee
Yesterday, 01/04/22, I went to this branch to try and exchange ROLLED coins for the SAME AMOUNT of rolled coins. My daughter and I like to search through rolls for older coins. I was standing in line, waiting patiently, when Jeremy came up to me and asked what I needed. I explained that I was here to see if I can exchange rolls for rolls of the same denomination if they had any that weren’t brand new. At first, he looked at the teller and back to me and said he didn’t think they could do that. Then said there was some policy about them having to send the rolls to Nashville to be broken open. He didn’t even ask anyone else if they could do that. I immediately got the sense that he just didn’t want to even help. I’ve been going to other First Tenn and First Horizon banks in the area(from Murfreesboro, Nolensville, Lebanon, and others in Franklin) and there hasn’t been one issue at all. Yesterday matter of fact, I exchanged a few rolls at First Horizon in Nolensville and Chase in Franklin and they were very willing to exchange for what they had. It’s not like I’m coming in and buying all the coins. I only exchange for the amount of rolls that I have. I’ve been a First Tennessee customer all my life. The poor customer service from Jeremy is another reason I am thinking of switching to Chase. Definitely not returning to this branch. I would like an explanation from a manager who know what they are doing and if there is actually a policy and how I can’t exchange rolls for rolls. I take the time to roll them back up for the bank tellers to create less work for them.
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January 2022 by Jeni Housley
Trying to reach a person at 1st horizon..help ?!!!
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April 2021 by Madison Barrett
Worth is phenomenal! He is very professional and so helpful! He stayed on top of getting my business account set up exactly how I wanted it in a timely manner.
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March 2021 by Bill Chance
When my auto bill pay was set to go out I logged into the banks web site. All my pending payments were gone. I called customer service and was directed to do them over again. I did as instructed and then First Horizon double paid all my bills. It has taken over a week to try and get this cleared up to no avail. The branch president even refused to issue a provisional credit so they could clear up the mistake. I will file complaints with the BBB, TN SEC of State.
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October 2019 by Wes Postlethwaite
Personal Service, they know who you are. Joshua Rosales is great!!
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August 2019 by Wes Postlethwaite
These folks are very personable and helpful
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July 2019 by Alexzandria Clouse
Could not get ANY explanation of why fees were charged to my account. Not even my account. It was minor account through my mother account. The personal banker said she was going to call to help close the account that was giving the unnecessary fees to. She NEVER made those calls and the account is still open. WORSE BANK EVER. WORSE CUSTOEMR SERVICE EVER. Go bank at another bank you will get treated better and get better service. I had to make tons of phone calls and no one can give you answers. You just get a run around. And no solution. Sounds like a good case for CFPB.
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October 2018 by Rachel Wiseman Boduch
This location is terrible. I waited over 15 min in the drive through for a simple transaction with one check. Normally I love First TN but this location is really giving you a bad name.
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October 2018 by Christine Lamb
The customer service rep failed to follow up with me on an issue that she promised to resolve. The number published for the branch does not go thru to a direct person and cannot be connected to anyone that can help. Don't waste your time trying to get help with this location.
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October 2018 by Bryan Lee
Want to explain to me why it takes 10 min through the DRIVE THRU to get waited on, then another 15 min to get things done for a simple deposit????
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January 2018 by Matt Phillips
Gretchen and her staff are wonderful.
