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October 2022 by Rockytop Vols
Tried to make deposit and teller was unable,(someone needs retrained) had to go to another location...No issues make deposit at another location... Or any other location..
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March 2022 by Maddie B.
I will keep it short and sweet. Choose elsewhere for a mortgage loan. Rude. Unprofessional. Unnecessarily difficult. Applied 2.25.22 as the FIRST of four lenders, they are the ONLY one who've yet to provide a pre-app. With a mid score of 773, a first time buyer and a fellow colleague working in the mortgage industry, I've provided all documents asked of me only to be told they are insufficient and more variations are needed. Thankfully I started this process early and have 3 other pre-apps to fall back on but unless you prefer 9pm-midnight contacts, inconsistencies and rude responses I'd urge you to try your luck elsewhere. They're not worth the hassle and their rates were higher than all other lenders I'd applied with. As stated, I'm definitely a better fit elsewhere. Dodges that bullet as the reviews are spot on! Good riddance!
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October 2020 by Vladimir Leshchenko
Was waiting for almost 30 minutes to speak with the banker.
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July 2020 by grant presley
The team at this bank is always super helpful and is very smart and they have great work ethic
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September 2019 by Tara J
Always helpful & very friendly! Great experiences with the staff!
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September 2019 by Michelle Welch
Great service from a knowledgeable and professional team!
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July 2019 by Scott A.
Not sure how their banking is, but if you're doing a mortgage with them I would highly recommend trying other options. They are currently in the process of ruining our move, and possibly the moves of several others. We are leaving family members that committed to help us move hanging, some of which took time off work. We will likely have to cancel our moving truck. I have taken time of work and then just sat around waiting for answers. We have sent our child to daycare for nothing. It's a complete mess and it is completely due to their incompetence.
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November 2018 by Lisa B.
I don't usually do reviews of people personally but I have to say a few words about Donna Rumpler mortgage broker & her team of incompetents at First Bank in Franklin Tn . Went to her for a mortgage in the purchasing of a new home as she was listed as the builders preferred lender. Literally had one conversation with her before I was passed on to her team. Which would have been fine except every time throughout the loan process and working through details they continually made mistake after mistake. Firstly I asked for a 10 year fixed adjustable loan ( to keep the pants reasonable as this was a second home for us) instead they put all the paperwork in as a 10 year fixed loan which basically inflate the payments by 3 times the amount and doubt I could even qualify for that! ?? After pointing out the error they kept making the same mistake over and over. Then they locked in the rate months before the building was completed even though I told them we weren't ready and tried to charge me 2 points for the extension of the rate. When pointing out there mistakes never did I get an apology It was just kind of a general attitude of 'putting up' with us until the process was done. In the end they finally got it right, but it's a very scary feeling knowing your financial fate is resting on these standards. I literally felt like I had to train them on how to do there jobs I own multiple properties and usually use Wells Fargo bank (who is always professional and consistent)I've never encountered an experience with mortgage professionals such as those on Rumplers team. PS whenever I tried to call and talk directly with Donna I was always told she was busy and put off to someone else.
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May 2018 by John S
I have never had an issue with First Bank until i went to the Franklin location. I would definitely recommend going to another location or different bank.
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October 2013 by Kent Burnside
This is a great bank! Friendly and very helpful.
