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November 2023 by Michael Ventura
Would not recommend there service department at all. First off, very long lead times, my service advisor told me don't get your car fixed here if you need it done quick. Secondly, I spent $4,000 to fix an issue with my A/C. I had to return 3 times (second time check engine light came on and had to pay another $500). 3rd time still not working, the dealer finally found the route cause (apparently) and asked for another $1,000 to potentially fix. I understand mistakes happen and this was a tough one. I gave this dealer a second chance before coming to my conclusion which results in this survey. I got a tune up. 2 days later the check engine light comes on (this dealer said they cant see me until 1 month or potential work in could take 2 weeks). I take it to another Jeep Dealer. They said the tech did not plug in the spark plug right which caused your failure. Fixed it in a couple hours. So I let the dealer know this feedback. The customer service manager says, maybe it is the parts you bought LOL. I was at a lose for words that they blamed the customer. If that does not tell you how they do business then I do not know any way to explain it. They seem to be super busy so maybe other people are having better experiences than me but clearly for some reason they did not want my business. Anyway, I wanted to share my experience at this dealer.
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November 2023 by Barbara Dodson
EVERYONE at the dealership were professional, efficient, and nice. It made my experience enjoyable and worth the 3 hour drive from Knoxville. My salesman was Joseph who went above and beyond to make sure I was happy with my purchase. I plan to refer anyone and everyone to Joseph and this awesome dealership.
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November 2023 by Jennifer Sikes
Joe brooks is by far the most friendly and most trustworthy salesman I’ve ever met. He asked me questions to better understand what I was looking for and found the car of my dreams. He’s certainly worth your business.
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November 2023 by Jennifer Hayes
We needed a car fast. Joseph Brooks found us our car quickly! He asked what we wanted and he found exactly what we asked for. He has outstanding customer service, he communicated with us the entire time during the whole process and kept our minds at ease. He is dedicated and will get you in the best vehicle for you! We will definitely go through him again for our next car purchase! Go see Joseph Brooks!!
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November 2023 by Kimberly Harless
Brandon is amazing sales rep! He is knowledgeable, super nice and has a great attitude!!!When I purchased my Wagoneer from him, he made sure every detail was perfect. Every i dotted and every t crossed. He was able to find the most perfect vehicle that included everything plus more on my wish list. Most importantly, the HEMI engine!!! I highly recommend Brandon to everyone with ears and is listening. He is caring, trustworthy and will make sure to take great care of you.
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November 2023 by Lea Lord-Smith
I have purchased 2 vehicles in the last year from this dealership. each time I was in and out 3 hours or less. Joe Brooks is an amazing dealer..he listens and tries his best to meet you where you are as a customer..he came in from vacation simply because I requested him. The staff are all polite and they work hard for their customers. Stephen Hancock was also amazing, he explained every piece of paper I touched thoroughly. I am already thinking of my next purchase and hands down Mr.Brooks is the ONLY person I will work with.
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November 2023 by Alexandre Barreto
We had an exceptional experience at the Franklin Jeep. Joe and Kap were incredibly kind, patient, and attentive throughout the entire process. They went above and beyond to help us find the perfect Jeep Wrangler and ensured that all the options and upgrades we desired were available. The level of service we received was truly top-notch.Not only did Joe and Kap assist us in choosing the right vehicle, but they also expertly timed everything to meet our requirements. From the moment we walked in, it was evident that the team’s dedication to customer satisfaction was exceptional.We couldn't be happier with our new Jeep and the overall buying experience. We highly recommend Franklin Chrysler Dodge Jeep Ram, and especially Joe and Kap, to anyone in search of a Jeep or for exceptional service.
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November 2023 by Marcus McGee
Joe Brooks is awesome! Super cool and friendly person. If you want a great, knowledgeable, and no hassle salesman, he is by far the one you go too. I will deal with him for this moment on!
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November 2023 by Momin Khan
Do not go here for any kind of service it's just pathetic I go there for a warranty transmission rebuild I come back out with a seeping transmission pan and leaking oil lines in addition to my rear quarter panel destroyed , which is not a big deal to them it's a warranty issue is what they say ...... , They want to keep my truck for a week to fix it what they don't realize is my livelihood depends on this truck which I've been trying to make it clear to them but it all falls on deaf ears will be seeking legal help soon . Bad and underhanded business practices . Stay away !!!! This happened in 2019 they relisted their business so their old reviews would be wiped off thats not working very well either they are already at 3.3 rating and i want to contribute to that
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September 2023 by John Wyatt
Fady and Sam were the best! I never buy from dealers but had been recommended to Franklin Dodge Jeep from a friend that had bought his last four vehicles from them. Went in to buy one for my son, and ended up buying two (one for me too). They made it a wonderful experience and ensured the delivery of my vehicles were like it was for one of their own family members. I would highly recommend!
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September 2023 by Krista Garbacz
I love Franklin Chrysler Dodge Jeep Ram. When I relocated here last year one of my priorities was to find a local dealership where I could have my Jeep serviced. I have had all positive experiences with the service department. Every time I make an appointment my car is taken in on time (granted I choose the day when I can be one of the first appointments) and my services have been completed in a timely fashion so that I am able to start my work day on time. On the one occasion where the repair was going to take an extended amount of time I used the courtesy shuttle and was super pleased with the service. All of the service advisors are super friendly and make my experiences all that much more enjoyable. Shout out to Dalton and Paige who I have dealt with on my last few visits.
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September 2023 by Helen Bowden
Sean Brogan is a fantastic salesman. The details he went over with the car and how easy and simple it was to purchase my new car was fabulous. If there was more salesman like Sean, I do believe more cars would be selling. The gentleman in finance was awesome, the quickest I have ever had and very polite.
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September 2023 by Casey Weaver
Adam was super helpful when getting my first oil change/full-point inspection on my new Jeep! I waited in the lobby while they did the work, fully expecting to be camped out there for hours, but they were done in 45 minutes! Adam was also super helpful explaining everything they did.
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September 2023 by jamey rehm
Brought my truck in for a service issue. Was greeted immediately. Personally walked to the vehicle to make sure everything was going to be communicated and received a response on the issue immediately. Very straightforward and very communicative. Josh was great. Definitely will be using their services from this point forward.
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August 2023 by Virginia J.
After having our cars stolen and recovered we took them to this super sweet dealerships for repairs and a security update!!Everyone at this dealership had nothing but great respect for my husband and me. Especially Josh Sanders in service!! The thieves had busted out windows, ripped out wiring and damaged interior components. Josh was in contact with us and our insurance adjuster on a weekly basis. I won't hesitate to bring a car back to them for any and all service!!
