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December 2025 by Mark Schulenburg
First service experience with this dealership. Came in and waited in the customer lounge area for an oil change and to have spark plugs replaced. I didn't receive the multi-point inspection results until after my car had been brought back out to be returned to me. The inspection recommended additional maintenance including the engine air filter, throttle body service, and rear brakes. So then they needed to take the car back to the service tech so the additional work could be completed. I would have expected them to share the results of the inspection while my car was still with the service tech so he could just keep working away on it uninterrupted.
The price for the spark plugs was higher than what was quoted over the phone. When I asked why, they said the price quoted didn't include taxes or shop fees. I would have expected an out the door price.
When I left, I noticed there was no sticker on my windows showing the mileage / date when I should come back for my next oil change.
All this was very different than the service I have received at other Kia dealerships.
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December 2025 by Dennis Manning
Outstanding service and people are friendly explained everything recommend highly and when I need to get another car I'm going back to Greenway KIA
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December 2025 by Katie Fischesser
Greenway Kia so gladly squeezed us in when my Telluride was leaking oil. They always do a great job and are always so so communicative so we can plan around our busy lives. Highly recommend Greenway Kia!
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December 2025 by David Strickland
New car shopping made easy buy Abe Obaid Sales associate at Kia in Franklin. I was treated very nicely, polite, respectful, very knowledgeable on his selling of cars answered all my questions. I did not feel pressured at any time. I highly recommend anyone that’s looking for Kia vehicle to please stop by and see Abe.
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December 2025 by Bob Wheeler
After searching online for a Nissan Rogue, I found one @ Greeway Kia of Franklin. I met Ronnie Carter and we fairly quickly reached a compromise on a good price. Overall, experience was a positive one.
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December 2025 by Kelli Clinard
I love how easy the transaction was. They listened to what I wanted and delivered.
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December 2025 by Aneliesa Gilpin
Was a bit hesitant to buy from this dealership after seeing some poor reviews (mostly for the maintenance shop) but I had a great experience purchasing my Kia Seltos with Abe. Abe was very knowledgeable about the car and not pushy at all. He did not pressure me to buy when I said I was only there to test drive. When I called later to purchase, he was available within the hour. Thanks Abe for your help!
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December 2025 by Abhishek Thapliyal
Great experience! The team was professional, honest, and quick to help.
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December 2025 by Al Mathiesen
The team at Greenway Kia service department are very professional and attentive to your needs. Always the best service. 👍
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December 2025 by James Gilliland
Ask for Greg Gibbs! Dude’s voice is a combination of Fergie and Jesus. Greg will have you feeling like a mother’s hug after years of not seeing her. Can’t say enough nice things about Greg Gibbs. Coolest dude on the planet.
I would have a beer with Greg Gibbs. Dude rules. Greenway Kia in Franklin rules! Ask for Greg.
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December 2025 by Roger Fluty
Outstanding service especially from Abe!!! I also liked the team work I saw from the sales representatives working with each other. Very quick and smooth process from the test drive to the financing. Abe even kept my active 4 year involved lol
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December 2025 by Jane Bak
Great experience overall!
Greg was friendly, honest, and looked out for our best interest!
We knew what we were looking for with the limited time we had, and Greg made it easy and fun!
Highly recommend Greg and the team in the showroom!
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December 2025 by Larry Grigsby
Mo was very helpful. As long as I get the key that was promised, everything else was fine. Was told it would be a week so I’m sure I will get it by then.
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December 2025 by Richard Hooker
The mechanic might have screwed the oil filter incorrectly, but Sandy and her team took full and immediate responsibility, getting a ride, a rental and repairs with almost blinding speed. Well done, Sandy!
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December 2025 by Barry Ellinger
I had a great experience getting work done on my Kia. From the finest service advisor to the friendly and prompt driver, they all did a great job. My car was even ready
any hour earlier than expected.
